Amie Mather

[Amie Mather @AmieMather]

@elqueenel @PhantomUtopia Please can you DM me your dodo code :)

[Amie Mather @AmieMather]

Has any one got a #dodocode I just want to visit some clothes shops! #acnh

[Amie Mather @AmieMather]

@lilanchpefki Could you DM me please

[Amie Mather @AmieMather]

Has any one got a #dodocode I just want to visit some clothes shops! #acnh

[Amie Mather @AmieMather]

@McNookie Could I also have you code? Please!

[Amie Mather @AmieMather]

I still haven’t received my direct debit refund or an email confirmation! What’s going on?

[UK Civil Aviation Authority @UK_CAA]

We have now processed the majority of eligible direct debit refunds to Thomas Cook customers.

We are aware that some consumers have experienced a delay in receiving their refund, and we are investigating this as a matter of urgency.

👇🏾 Latest update 👇🏾

[Amie Mather @AmieMather]

@UK_CAA Haven’t received and email or refund what’s going on! Sick to death of waiting with no answers and no updates just automated messages!!!!!!!!

[Amie Mather @AmieMather]

@UK_CAA But you gave an timeline for the refunds for the 14th surely you should have some sort of idea on how long it will take?!

[Amie Mather @AmieMather]

@UK_CAA So, your still processing direct debit refunds? Do you have a time line like you did when you originally said the 14th? How many people didn’t get their refund you promised on the 14th?

[Amie Mather @AmieMather]

@UK_CAA still NO refund or email! Where and when will the remaining people who paid via direct debit receive their refund. This is a joke, we were originally told the 14th give us a date or timeframe!

[Amie Mather @AmieMather]

@UK_CAA

[Amie Mather @AmieMather]

@UK_CAA Small number? Why is it taking so long then? Had enough off you not giving straight forward answers just coping and pasting! I’m fed up I received an email saying we should have it by the end of today but I’m not holding out any hope what so ever! Useless answers on DM’s also!!!!

[UK Civil Aviation Authority @UK_CAA]

We have now processed the majority of eligible direct debit refunds to Thomas Cook customers.

We are aware that some consumers have experienced a delay in receiving their refund, and we are investigating this as a matter of urgency.

👇🏾 Latest update 👇🏾

[Peter Bunce @bigpete2112]

@UK_CAA Can you release a statement as to why so many DD customers have not received refunds or emails when you said this would be the case. There are a lot of angry and anxious people out there.

[Amie Mather @AmieMather]

@SuzanneSneddon @UK_CAA So they told you they were still processing dd?

[Amie Mather @AmieMather]

@UK_CAA Just got off the phone with these jokers. Every one who has not been paid their direct debit refund will have to make a claim online, the wait is 60 days! The reason they give me is they didn’t receive all the information of the booking from Thomas cook!

[Suzanne sneddon @SuzanneSneddon]

@AmieMather @UK_CAA Completely different information ive just got from them rumour mill in the office that they are still processing dd, and they never gave themselves the appropriate time scale 😳🙄 but to still put a claim in and it will be processed quicker than 60days we still have had ours bk

[Ade Eyre @AdeEyre]

@GypsyKazia @AmieMather @UK_CAA Not good enough is it , 50 mins I was on hold today to be told we have been advised to tell people to fill in a claim form , I’ve paid over 3 grand too

[Ade Eyre @AdeEyre]

@GypsyKazia @AmieMather @UK_CAA I spoke to the CAA 2 weeks ago and they said don’t worry because you paid by DD you will get a refund by the 14th , now I’m being told fill in a claim form. DISGUSTING TREATMENT #NOTGOODENOUGH