Amitabh | অমিতাভ

A man of foo words

I write @rumiwrites

[Amitabh | অমিতাভ @amitaeus]

@flipkartsupport Is this a new stalling tactics? Repeatedly asking me to DM you and not replying to my DMs when I do? Ekart Logistics is already infamous for bungling up orders with false updates; please don't take that route @Flipkart @nch1915 @jagograhakjago

[Amitabh | অমিতাভ @amitaeus]

Dear @Flipkart @flipkartsupport
My replacement order OD437777965614912100 was undelivered coz delivery agent didn't call before arriving & I was unavailable. Agent said delivery will be reattempted but now order says I've cancelled. I want the order. Don't cancel it. Please help

[Amitabh | অমিতাভ @amitaeus]

@flipkartsupport Ignore? Pls get ur act together. Also concern is not so much about received order but more about undelivered replacement order that was bungled by Ekart logistics. If you really intend to fix anything, I've already DM'd u using the link provided by u. Waiting to hear. @Flipkart

[Amitabh | অমিতাভ @amitaeus]

@flipkartsupport @Flipkart as already mentioned in my previous post, I've already DM'd you using the link you provided. Looking forward to your new update.

[Amitabh | অমিতাভ @amitaeus]

@flipkartsupport @Flipkart I've already DM'd you and my DMs are open. Please feel free to share the update. I just hope it's not about how helpless you are to even talk to your logistics operations to fix the issue as which is what was conveyed by your team over call. Waiting to hear from you.

[Amitabh | অমিতাভ @amitaeus]

@flipkartsupport @Flipkart @Flipkart The reason for escalation was the undelivered replacement order that was kept by Ekart logistics for themselves. No action on that front. This is grave deficiency in service and not even offered a compensation for the deficiency. @nch1915 @jagograhakjago Pls take note.

[Amitabh | অমিতাভ @amitaeus]

@flipkartsupport Just received the first call since starting of the issue and only resolution I was provided was refund instead of replacement. My replacement was perhaps kept by Ekart logistics for themselves. No attempt to fix the issue by coordinating with logistics. Disappointing! @Flipkart

[Amitabh | অমিতাভ @amitaeus]

@flipkartsupport Dear @Flipkart no one has gotten in touch with me except your tweets and DMs saying you're looking into the concern since yesterday. Absolutely no update on calls or emails, not even an incident number to track the issue while my order was cancelled after being 'out for delivery'

[Amitabh | অমিতাভ @amitaeus]

@flipkartsupport Sure you must be doing your best. Given how incompetent Ekart Logistics is, surely the rest of the departments must be doing their best just to keep @Flipkart afloat. But since you claim to be working on the issue I'll appreciate an incident number to track the issue.

[Amitabh | অমিতাভ @amitaeus]

@flipkartsupport @Flipkart dear @Flipkart I've been waiting for an update. In the meanwhile please share the Incident number for this issue.

[Amitabh | অমিতাভ @amitaeus]

@flipkartsupport Also please update me about what actions have been taken with regard to this issue @Flipkart

[Amitabh | অমিতাভ @amitaeus]

@flipkartsupport Had your team taken timely action we could have avoided this false order cancellation. But despite my repeated requests I was asked to wait. So pardon me if I'm a bit short on patience.

[Amitabh | অমিতাভ @amitaeus]

@flipkartsupport There is no need to talk in DM I guess because I'm not sharing any more confidential information. Is there anything you can do to revoke the status of my order that was falsely cancelled by your logistics claiming I had refused it?

[Amitabh | অমিতাভ @amitaeus]

@flipkartsupport @Flipkart I kept asking you to help to avoid the order cancellation and you asked to me to wait for the delivery till 11pm and now even the pickup has been cancelled as per the order status. Will you do something to resolve the issue now?

[Amitabh | অমিতাভ @amitaeus]

@flipkartsupport I've replied to your DM. Please check.

[Amitabh | অমিতাভ @amitaeus]

@flipkartsupport @Flipkart customer care tried to connect with delivery agent, the delivery hub and even the Area service manager but no one responded. Delivery agent has falsely marked order as cancelled by customer. Please help.

[Amitabh | অমিতাভ @amitaeus]

@flipkartsupport Already tried to get help through your app but they are not able to help and are only making assurance that such acts won't be repeated but that does not help. Item is at my nearest hub yet logistics refuse to deliver it. Please help

[Amitabh | অমিতাভ @amitaeus]

@myvoltas @VoltasBeko @TataCompanies @Consumercare @jagograhakjago @nch1915 Update @VoltasBeko @myvoltas called again today offering replacement fridge. Flatly refused. Delay of 15+ days in peak summer forced me to buy new one. Case wid Area Service Management for full commercial settlement. Ghaziabad Consumer Court petition in process @jagograhakjago

[Amitabh | অমিতাভ @amitaeus]

@VoltasBeko Had misfortune of buying ur refrigerator 5 yrs ago. After first 2 yrs of warranty, this is the 3rd time it malfunctioned in last 3 yrs. What's worse is ur after sales service that refused to even repair the fridge this time. Lost all faith in @TataCompanies @myvoltas

[Amitabh | অমিতাভ @amitaeus]

@myvoltas @VoltasBeko @TataCompanies @Consumercare @jagograhakjago @nch1915 Update @nch1915: @VoltasBeko @myvoltas team called today at 2:54PM. Disconnected after 2 rings. Tried calling back—number "not in use." Hope it isn't tactic to falsely document "customer unreachable." Final notice: Settlement or Ghaziabad Consumer Court tomorrow @jagograhakjago

[Amitabh | অমিতাভ @amitaeus]

@myvoltas Been hearin this for over 15days now. 'Diligently working' doesnt explain why ur team closes SR wid false '3rd party repair' claims. My deadline is Tomorrow. If a senior official doesnt contact wid settlement, I'll file @ District Consumer Commission @jagograhakjago @VoltasBeko