@koinexindia Thanks for the update. In the meantime you could atleast help resolve our other queries. I had submitted a ticket on 25th Dec with regards to a failed xrp transfer, but still waiting for an update.
There is no way to even track our ticekts.
@koinexindia I had raised a ticket on 25th Dec for missing 20 ripple after failed transfer. There is no update yet and no reference number to track the status of my ticket. Can you check and update please?