@British_Airways our flight was cancelled that we paid £150 to pre book seats for, now we’ve been rebooked and lost those seats and going from a different airport. Can you please provide us with a upgrade to compensate for this?
@British_Airways I am still awaiting a response 5 days later. Please can you’re team urgently look into this? I need my money back and cannot afford to be out of pocket for this long
@British_Airways appalled by your customer service. You cancelled our flight the day before with no reason, flying us back to Heathrow instead of Gatwick where my car was parked, yet all you offer is a e voucher!? not even a refund the for £100+ I had to spend on a taxi!
You didn’t even provide a contact to arrange a new flight and only notified us via email, which I could easily have no checked that day. Would never fly with you again. Can’t believe the ignorance I have experienced in this situation from your team.