Amy Shields

All views my own

[Amy Shields @amyashields]

@ZARA_Care Very upset. Refusing refund for a white tuxedo top that arrived with make up on it. Saying that I’m lying and that I wore it. I did not - you need to check your shipment process as it arrived like that. A call back from a manager in 48hrs not good enough. Really poor

[Amy Shields @amyashields]

@CertasBusiness @RebeccaSmithers I will, but your CS team - when I get through - has been saying I'm on the manifest for days now and can do no more. Funny how you take it seriously when I contact a journalist!

[Amy Shields @amyashields]

@RebeccaSmithers One for consumer champion? Terrible service from @CertasBusiness energy provider. I ordered heating oil Feb 25, still no delivery despite promise by Mar 12. I'm not alone either. Keeping house/water warm for two kids under 3 v expensive!

[Amy Shields @amyashields]

I'm completely appalled to still have no oil despite ordering through Butler Fuels on Feb 25! Appalling service if you can ever get through, too! I have a baby and toddler and have been heating the house using expensive electricity. V disappointed.

[Amy Shields @amyashields]

@Nike I want to buy a gift card for someone in New Zealand but I'm in UK. The site I'm directed to says he can't use it outside EU - help!

[Amy Shields @amyashields]

@BTCare Thank you. The only problem is, if I miss the call, I've no way to call back and noone calls me again. It's getting frustrating now

[Amy Shields @amyashields]

@BTCare Hi I was left a vm but no further attempts to call + no way to call back. Would like to resolve this pls. Can you provide no./email?

[Amy Shields @amyashields]

@BTCare Hi, you tried my husband's mobile this pm but left no return number. Pls can you call my mobile as per the form I filled out. Thks

[Amy Shields @amyashields]

@BTCare Thank you. I would appreciate that. Please try my mobile and not the landline. Thank you

[Amy Shields @amyashields]

@BTCare Hi, I still haven't heard from anyone which is disappointing. Pls could someone call me urgently on my mobile as provided. Thank you

[Amy Shields @amyashields]

@BTCare Sorry, my last tweet may not have been clear - I've filled in the form. I hope we can resolve this now. Thanks for your help.

[Amy Shields @amyashields]

@BTCare Which is bonkers because you've asked me to phone that number to contact the tier 2 complaints team! And we've tried!

[Amy Shields @amyashields]

@BTCare Done. What I'd really appreciate is a call from someone who can make a difference + not who 'can't transfer to tier 2 complaints'?!

[Amy Shields @amyashields]

@BTCare Not sure how BT can deny probs with broadband when engineer sent to my house + 5 people are outside fixing it. And I'm charged £260?

[Amy Shields @amyashields]

@BTCare I've been cut off by CS team after 30mins and explaining prob 3 times. V disappointed but not surprised as been same story for weeks

[Amy Shields @amyashields]

@BTCare I'm trying to resolve 2 month old complaint re
BT Broadband. Your CS team cannot put me through to tier 2 complaint team. Pls help

[Amy Shields @amyashields]

@steve_hawkes ...and despite not being able to access phone, IT and banking systems. Took my details down by hand.

[Amy Shields @amyashields]

@steve_hawkes after 1hr in phone queue am assured by Natwest money in my account despite error message saying otherwise

[Amy Shields @amyashields]

@ITVLauraK Tried topping up Oyster, cashier said error message was I had no money. 1hr in phone queue, Natwest says money safe. I hope so!

[Amy Shields @amyashields]

@GeorgeMacD Just got back from honeymoon and seen this pic. Makes me want to do it all over again. Special day x