Ugh @zennioptical it’s been a month since I ordered my glasses- could you and @USPSHelp get together and help a girl out…. Because every time I check it just says “arriving late” and I can’t get you to respond to anything 🙄🙄🙄🙄
I swear @Region8News has the worst social media 🤦♀️ every single thing is “heartbreaking” “tragic” It is always negative… it’s not even good clickbait. We just had an eclipse- They could share images from local photographers.. Literally anything but this 🙄
Another day, another viral TikTok with incredible brand response.
This woman bought a rain jacket from @thenorthface and was hiking in the rain in Australia where she complained she was absolutely soaked despite the rain jacket saying it was waterproof.
Her request?
Meet me at the top of the mountain and bring me a new coat.
The video got 10.3M views.
The team at North Face quickly replied with a video showing a guy grabbing a new jacket at the North Face store, jumping on a helicopter and bringing it to Jenn.
Another example of great social listening + speed to response!
This is a masterclass in turning a unsatisfied customer into millions of impressions with positive brand sentiment.
Bravo @thenorthface 👏
Are you f’kn kidding me @FedExHelp ? YOU LOST MY PACKAGE THE DAY I PAID TO SHIP IT. Then you just refused to help. Then you said you couldn’t help but I could file a claim- and I had receipts for everything. But you’re not even going to cover the full expense?