Amy Poole

[Amy Poole @AmyPoole90]

@LushLtd order from 27th December 2024 still hasn’t arrived. @Evri_OfficialUK had the parcel on the 4th Jan. Think parcel has been lost!

[Amy Poole @AmyPoole90]

@AXS_UK I did on Saturday. Have also contacted customer services but it is still not showing. I’ll send it again.

[Amy Poole @AmyPoole90]

@AXS_UK resale ticket still not showing on website 4 days after being listed. Think there is a glitch somewhere!

[Amy Poole @AmyPoole90]

@charltonfan1 @axs @AXS_UK No it isn’t but 3 days after I listed it it’s still not showing! @AXS_UK think you may have an issue with your website!

[Amy Poole @AmyPoole90]

@axs issue with ticket put for resale yesterday. It is not showing on axs website from what I can see. Does it take a while to show as need to resell ticket asap?

[Amy Poole @AmyPoole90]

@axs Already sent at 13:20.

[Amy Poole @AmyPoole90]

@CharlesClinkard l have contacted customer services concerning an order but can’t send pictures. Return label has been created for me but just want to know how long the process can take before I send these shoes back. I desperately in need of a pair for work.

[Amy Poole @AmyPoole90]

https://t.co/eqUbr87ZYp

[Amy Poole @AmyPoole90]

🤞 https://t.co/7nXD3KwoE3

[Amy Poole @AmyPoole90]

@Easyjet071 Expenses claim form that I submitted and receipts confirm.

[Amy Poole @AmyPoole90]

@easyJet Nearly got my full refund although it is still wrong. Expenses claim says €285 and approval email says €258 #whyisitsocomplicated #Refund 😬 #takes4months

[Amy Poole @AmyPoole90]

@Easyjet071 I have and I’m still none the wiser. Expenses claim email amount approved €258.

[Amy Poole @AmyPoole90]

64 days & counting waiting for a refund for an expenses claim approved 21/7/22 (travelled 4/6/22)
@easyJet

You have now paid part of my refund. Still waiting for my full refund!😠@BBCwatchdog @UK_CAA
@BBCSpotlight
#bbctravelwatcher #easyjet #stillwaitingforarefund #poorservice

[Amy Poole @AmyPoole90]

63 days & counting waiting for a refund for an expenses claim approved 21/7/22 (travelled 4/6/22)
@easyJet
You have now paid part of my refund. Still waiting for my full refund!😠
@BBCwatchdog @UK_CAA @BBCSpotlight #bbctravelwatcher #easyjet #stillwaitingforarefund #poorservice

[Amy Poole @AmyPoole90]

@eassyJett I have tried the chat (who told me to ring) and also have already rang customer services this evening. Customer service advisor can't tell me anything as my booking is locked when they try to look into it.

[Amy Poole @AmyPoole90]

61 days & counting waiting for a refund for an expenses claim approved 21/7/22 (travelled 4/6/22)
@easyJet
You have now paid part of my refund. Still waiting for my refund
@BBCwatchdog

@UK_CAA

@BBCSpotlight
#bbctravelwatcher #easyjet #stillwaitingforarefund #poorservice

[Amy Poole @AmyPoole90]

The amount of times contacting Easjyet since August to chase my refund:
3/8/22
5/8/22
12/8/22
16/8/22
17/8/22
17/8/22
18/8/22
18/8/22
1/9/22
7/9/22
13/9/22
20/9/22
Plus 2 complaints forms and two complaint letters!

[Amy Poole @AmyPoole90]

60 days & counting waiting for a refund for an expenses claim approved 21/7/22 (travelled 4/6/22) @easyJet You have now paid part of my refund. Still waiting for my refund @BBCwatchdog @UK_CAA @BBCSpotlight #bbctravelwatcher #easyjet #stillwaitingforarefund #poorservice

[Amy Poole @AmyPoole90]

52 days & counting waiting for a refund for an expenses claim approved 21/7/22 (travelled 4/6/22) @easyJet You have now paid part of my refund. Still waiting for over £400 refund! @BBCwatchdog @UK_CAA @BBCSpotlight #bbctravelwatcher #easyjet #stillwaitingforarefund #poorservice

[Amy Poole @AmyPoole90]

@easyJet why is it so complicated to pay a refund that’s due to me. You approved my expenses claim on 21/6/22 by email. Now you only pay part of it! Please refund me what I am owed ASAP! #nothappy #stillwaitingonmyrefund #easyjet @BBCSpotlight @BBCWatchdog @UK_CAA @SimonCalder

[Amy Poole @AmyPoole90]

46 days & counting waiting for a refund for an expenses claim approved 21/7/22 (travelled 4/6/22) @easyJet You have now paid part of my refund. Still waiting for over £400 refund! @BBCwatchdog @UK_CAA @BBCSpotlight #bbctravelwatcher #easyjet #stillwaitingforarefund #poorservice