@Zoomcar__India I request you to remove the incorrect outstanding amount immediately. Otherwise, I will pursue this matter before the National Consumer Helpline, Consumer Commission, and other appropriate legal forums for unfair trade practices and deficiency in service.
Dear @ZoomcarIndia, this is extremely disappointing. On 27 Nov 2024, the booked car was not working due to a technical issue. The owner asked me to use the car directly and cancel the Zoomcar booking from his side since I couldn’t cancel after the booking start time.
@Zoomcar__India If the host violated your policy, you have the host’s identity, KYC details, and payout records. It is Zoomcar’s responsibility to recover any amount from the host—not to make a customer pay twice for the same booking.
@Zoomcar__India Now you are asking me to recover the money from the host and then pay Zoomcar again. Why should a customer suffer because of a failure between Zoomcar and its host?
@Zoomcar__India I have already paid the host for this trip. The payment was made only because your host instructed me to do so after your platform failed, and both the host and I tried to contact Zoomcar support without success.
@Zoomcar__India It is unfair to hold a customer liable for a situation caused by your platform failure and your host’s instructions. If your host violated your policy, that is an issue between Zoomcar and the host—not the customer who acted in good faith.
@Zoomcar__India I have documentary evidence of the refund, the payment made to the host, and the entire sequence of events. If this is not resolved, I will pursue the matter through the National Consumer Helpline, Consumer Commission, and other appropriate legal forums for unfair trade practices
@Zoomcar__India I received the refund from Zoomcar and paid the host directly, exactly as instructed. Both the host and I attempted to contact your customer support, but no assistance was available.
@Zoomcar__India I did not voluntarily bypass the Zoomcar platform. The vehicle was not working due to a technical issue, and your host instructed me to use the vehicle directly and cancel the booking. Since I couldn’t cancel after the booking start time, the host cancelled it from his side.
@GHMCOnline@CommissionrGHMC@Comm_HYDRAA@revanth_anumula@BrsBandari The road from Maitri Enclave to Balaji Nagar, Kapra (Secunderabad) has been in a terrible condition for a long time. Potholes, uneven surface, garbage dumping on both sides, and poor maintenance are making