Andrew Kidds

Director of Customer Experience at Onward Homes. Passionate about customer service, technology, people & effective service delivery.

[Andrew Kidds @Andkidds]

Great afternoon with my colleagues @Onward_Homes looking at our stunning development of affordable homes in Great Harwood. We also dropped in to talk with some residents in Clitheroe - all on my doorstep too! Super proud of our work and that of the sector👍

[Andrew Kidds @Andkidds]

Carpe Diem

[Andrew Kidds @Andkidds]

Thanks to all the team and speakers @housingtech for a great couple of days. Some fab examples of how technology is enabling improvements in the customer experience and delivering operational efficiency. The sector is getting to grips with business transformation, great to see!

[Homes For The North @homesfornorth]

Housing needs to be at the core of the #LevellingUp agenda. As part of our submission to @RishiSunak’s #SpendingReview, we have created a Levelling Up Place Index to ensure that funding goes where it matters most. Read more about our research here: https://t.co/egY2p2HkKK
#CPC21

[Homes For The North @homesfornorth]

We have submitted our latest research as part of @RishiSunak's #SpendingReview and #AutumnBudget.
You can read our full report and recommendations at our website: https://t.co/egY2p2HkKK
#LevellingUp #CPC21

[Andrew Kidds @Andkidds]

Team Onward - making a difference

[Andrew Kidds @Andkidds]

Super proud to be sharing a #UKBizTechAward for the innovative use of technology to support our customers, especially over the course of this difficult year. Great work Team @Onward_Homes and Team @Voicescape_hc

[Andrew Kidds @Andkidds]

We are so proud to have won alongside the Voicescape team, but more importantly to have been able to support our customers during a very difficult period.

[Stacey Valentine @SLValentine_vs]

Super proud!! Well done to @Onward_Homes for using tech in an innovative way to do something really good for your customers 😌

[Andrew Kidds @Andkidds]

Almost time to hear if we have won #UKBizTechAwards fingers crossed all @Onward_Homes @Voicescape_hc

[Voicescape @VoicescapeUK]

We’re delighted to have been shortlisted for this year’s #UKBizTechAwards. Along with our client, @Onward_Homes, our joint nomination is up for an award in the category of Best Application of Tech - Public Sector.

The winner will be announced later this evening so wish us luck!

[Andrew Kidds @Andkidds]

One of The funniest moments @gavinoattes @_leannebaldwin_ World Giraffe Day @Onward_Homes brilliant to re-live the moment

[Andrew Kidds @Andkidds]

@gavinoattes superb as usual - great host @tpasengland @Tpasawards2020 enjoying the chat with Andy @beingbrilliant We can all make an even bigger difference in our Monday pants 😂👍

[Andrew Kidds @Andkidds]

@JphillipsOnward @Tpasawards2020 @Onward_Homes @suzannelondra @_leannebaldwin_ @ValAlker Fingers crossed 🤞 soooo exciting

[Jo Phillips @JphillipsOnward]

Good luck to all the ⁦⁦@Tpasawards2020⁩ finalists! Looking forward to hearing about the amazing work we do in our #housing sector to ensure customers have a voice @Onward_Homes⁩ ⁦@Andkidds⁩ ⁦@suzannelondra⁩ ⁦@_leannebaldwin_⁩ ⁦@ValAlker⁩

[Andrew Kidds @Andkidds]

Super proud of you guys - your smiling faces tell everyone just how much you love what you do @JphillipsOnward @ValAlker @_leannebaldwin_ @suzannelondra and Sam, you are already winners @Onward_Homes I have my @tpasengland brochure and goodies ready & buzzing with excitement 🤞

[Sandy Livingstone @SandyL_Onward]

Our new office in the Watson Building in Liverpool is open. We will still be working from home for a while yet. It will provide us with space to collaborate and improve what we do on behalf of our customers. Now holidays in Northumberland and Fife Scotland 🏴󠁧󠁢󠁳󠁣󠁴󠁿 beckon.

[Alastair Cooper @AlastairCooper]

Spent some time with the team at 1st Call this afternoon. Delighted that 1st Call is open again helping the community in Accrington from our COVID safe unit in the Arndale.

[Voicescape @VoicescapeUK]

🚨 NEW THOUGHT LEADERSHIP GUIDE 🚨

We are delighted to announce the launch of our new thought leadership guide: Arrears Arrangements - How To Approach Them In A Post-COVID World.

Download your copy here: https://t.co/aYAdg2Q8jJ

#SocialHousing

[Onward Homes @Onward_Homes]

In the first of a series of blogs for National Scrutiny Week 2020, meet our Merseyside Regional Scrutiny Board and take a look at how their recent work has made an impact on the organisation.💙https://t.co/P0bia4jUWZ

#ScrutinyWeek

[Jo Phillips @JphillipsOnward]

Great hearing Stephen share his scrutiny experience @Onward_Homes during #scrutinyweek @tpasengland @ValAlker @suzannelondra @_leannebaldwin_

[Alastair Cooper @AlastairCooper]

Delighted to see some of our Contact Centre colleagues back in the office today. Reduced manning in a socially distanced, Covid Secure environment, but still an important step forward in maintaining service delivery for our customers. @Onward_Homes