Stacey Valentine

Head of Customer Success at @Voicescape_hc (Currently on Mat Leave) #CustomerSuccess & #Engagement enthusiast and a sort of runner. Views are my own.

[The New York Times @nytimes]

In the immediate aftermath of a leaked draft opinion that suggests the U.S. Supreme Court will overturn Roe v. Wade, supporters of abortion rights emphasized that the procedure was still legal — but under serious threat.
https://t.co/bc7Oo6M9IV

[Stacey Valentine @SLValentine_vs]

Proud of my teams every day! We also finished the end of the FY with 0 tickets in open in our service desk.

[Voicescape @VoicescapeUK]

We've done it again! Another stellar month from our wonderful Customer Success team who've hit 100% customer satisfaction for March! Keeping our customers happy is so important at Voicescape, so we're delighted that we have the stats to match, well done team!
#happycustomers

[Stacey Valentine @SLValentine_vs]

Proud of my teams and how we deal with our customers, some of the comments we receive via our service desk make it all worthwhile! #TeamVoicescape

[Voicescape @VoicescapeUK]

Customer service is extremely important to us. We continually monitor this and last month 100% of Voicescape customers said they were satisfied with how their ticket had been resolved. And that’s typical: in the last year, 98% said they were happy with us. #happycustomers

[Voicescape @VoicescapeUK]

The @LGCAwards are the Oscars of local government – so we’re delighted to be shortlisted in the ‘Technology’ category for our Council Tax collections collaboration with partner @mbrocouncil 👏👏👏

[Voicescape @VoicescapeUK]

What a night! It’s amazing to have been recognised as Best Technology Partner by @hdawards_ 🏆

We’re proud to be innovating in the #socialhousing sector to help our amazing customers meet the challenges and shape the services of the future.

Well done to the entire team 🥳

[Stacey Valentine @SLValentine_vs]

So proud of Team @Voicescape_hc these awards keep rolling in to reward our hard work 🙌🏼🙌🏼

[Housing Innovation Awards @hdawards_]

The award for the Best Technology Partner goes to @Voicescape_hc!

#HousingDigitalAwards

[Voicescape @VoicescapeUK]

What is Voicescape Caseload Manager? 🤔

It's a groundbreaking solution that harnesses the power of AI, Machine Learning, our years of Data Science and Behavioural Insight expertise.

👉 Predict behaviours
👉 Automate interventions
👉 Maximise engagement

https://t.co/X3HcUlmk7W

[Peter Hudson @petehud]

Caseload Manager from @Voicescape_hc has arrived! For #UKHousing leaders and income professionals it represents a major step-change in the Intelligent Automation of #arrears caseload management; Read about Caseload Manager as reported in the press: https://t.co/D7CBHvCZ8E

[Peter Hudson @petehud]

All tenant debt information in one easy-to-access place? CTA, FTA, garages, sub accounts and more…? Just one benefit of @Voicescape_hc Caseload Manager.

Join us for the launch 26th January, link below:
https://t.co/c4tafaoBYX

#UKHousing #Arrears #MachineLearning

[Voicescape @VoicescapeUK]

We're using AI and machine learning to revolutionise arrears management and help social housing leaders realise the true value of their income and arrears data.

Join us for the launch of Caseload Manager on the 26th January. You don't want to miss this!

https://t.co/gadMirIaQG

[Stacey Valentine @SLValentine_vs]

So great to be out collaborating with our customers in real life again 🙌🏼

[Voicescape @VoicescapeUK]

We're visiting @JJHousingTrust today.

Love the new offices guys!

#socialhousing #sociallandlord

[Voicescape @VoicescapeUK]

Voicescape Compliance

A service designed to create engagement with tenants through tech and automation.

We can help:

- drive efficiencies
- meet legal duties
- increase satisfaction
- meet statutory obligations

#voicescapethoughtleaders

[Voicescape @VoicescapeUK]

How do we improve gas safety access rates?

Redesign appointment letters to include nudge techniques

- simplification
- cost focus
- norms
- dedicated

In our first test - the message didn't work, it was the medium - letters.

#voicescapethoughtleaders

[Voicescape @VoicescapeUK]

Wish us luck for tonight!

At @the_irrv Annual Performance Awards where we're up for a gong.

So are our partners, @MbroCouncil!

#irrv2021 #togetherintelford

[Stacey Valentine @SLValentine_vs]

Couldn’t be prouder of how @VClayton_VS and @RobynberginV have settled in at @Voicescape_hc already. Three weeks in and making such an impact. Bring on the future!! #customersuccess #growth #dreamteam

[Housing Executive Magazine @HousingExecmag]

The remote, digital services trend of the pandemic has helped drive 90% growth for Voicescape and led to nine new hires.

@Voicescape_hc #ukhousing
https://t.co/cto7HvSGjs

[Peter Hudson @petehud]

We are #hiring in our Business Development team. If you're interested please contact me directly. It's a brilliant opportunity to join our incredible team!
https://t.co/OQ5lq9rwT0
@Voicescape_hc | @BillWilliamsVS | @JohnDoyleHC | @SteLawrenceVS | @LewisMurrayVS | @SLValentine_vs

[Peter Hudson @petehud]

Another year done ✅ #CIHHousing2021 has been such fun, meeting new people and catching up with friends. Thanks to everyone for coming to say hello, thanks to our amazing @Voicescape_hc clients and thanks to my brilliant colleagues for making it such fun!

[Stacey Valentine @SLValentine_vs]

@santanderukhelp Hi there, it is the cross street branch in Manchester, I checked online prior and it was listed as one that was open. I also recently tried to visit the urmston branch on a Saturday and it had closed at 12.30 but was listed as being open until 4.30 online.

[Stacey Valentine @SLValentine_vs]

How is anyone supposed to do personal admin like change their name after they get married if they can NEVER make it to a branch. This is ridiculous @santanderuk @santanderukhelp the 3rd branch this has happened to me at. There should be a way to make changes like this online.

[Voicescape @VoicescapeUK]

Sneak peak of our stand (F12) at #housing21.

The Voiescape team looks forward to welcoming you!

#socialhousing #ukhousing #landlordtenant