can you imagine if we had a zoom wrapped?
you spent 9,462 minutes on ‘quick calls’
your aura is black aka ‘camera off’
you waved more than 78% of the other attendees at the end of meetings
@DutchMFA Yes it’s very unfortunate this is so late and that this wasn’t thought through and scenario planned with @KLM and @Delta sooner. I was wrongfully denied boarding in Atlanta, got stuck there overnight, no food, clothes, etc. and had to pay for a PCR test I didn’t need.
@Delta despite the terrible experience the last 48 hrs with your airline due to the error made with my flight, I want to compliment Maher @ ATL working the COVID-free testing flights. He was helpful, friendly, empathetic and what you should strive for in customer service.
@KLM Can you please direct me to who I can talk to about reimbursement for my test costs, expenses here in Atlanta, etc? All of those expenses were incurred due to errors by KLM/Delta staff. I have been trying to get through to customer service with no success.
@KLM your Atlanta>Amsterdam program is incredibly unclear and both KLM employees and Dutch government officials know very little about it. No one has been able to answer my questions regarding the new testing mandate and the impact on the Covid-tested flight.
@KLM have already been rebooked. But only to learn that I should’ve been allowed to board last night with my 5-day negative test. It’s alarming how little communication and clarity there has been on the partnership between KLM, Delta and the Dutch government for this “pilot” program.
@KLM This is not accurate information. Still on your site. Due to this error in communication and countless others by KLM AND @Delta staff and incorrect information, I am now stuck in Atlanta. No food, no clothes or toiletries. You COVID free test pilot program is a disaster.
@RoadmanCycling @KLM Same in Atlanta. @Delta reps confirmed on 12/28 that a 5-day test (not a 72hr) was needed for the free-test flight from ATL to AMS. 28 passengers denied boarding at the gate. The authorities make the rules, but airlines enforce them and must communicate accurately with customers.
@Delta Just had the most devastating experience flying your airline for the 1st time. on the COVID free testing flight from CHI>ATL>AMS and was denied boarding in ATL due to extreme negligence by multiple staff. sent to hotel without food, was not given my bags. Unbelievable.
@KLM I’m flying from Atlanta to Amsterdam. I cannot possibly take the KLM PCR test until I land in Amsterdam. So it cannot be done “beforehand”. I can’t get an appointment in a time slot after I land on Tuesday, so what are my options? See photo below from your airline!!
@KLM I am on the Atlanta to Amsterdam Covid-tested flight tomorrow and am having trouble booking the PCR test when I land in Amsterdam. Do I need to schedule that in advance or will it be automatic when I land?
@KLM Do I need to show a 5-day negative PCR test or 3-day negative PCR test to board the plane from Chicago to Amsterdam if I am flying tomorrow (Dec 28)?