André Fontinhas

[André Fontinhas @andrefontinhas]

Call transfers are frustrating for both agents & customers.

With purpose-built AI for CX, real-time interaction summaries streamline the transfer process & enhance overall experience.
Read @callcentrehelp for more strategies on making transfers seamless> https://t.co/sGaXTSR5GS

[André Fontinhas @andrefontinhas]

Are you ready to exceed customer expectations with #AI innovation?

Access valuable resources, including a Master #CX Class with an exclusive innovation playbook to help you innovate @scale >> https://t.co/XR6f8O7itt

[André Fontinhas @andrefontinhas]

Happy New Year from NICE!

Here's to a 2024 full of innovation, seamless interactions, and next-level personalized journeys.

[André Fontinhas @andrefontinhas]

We are excited to join forces with LiveVox and create a new era of AI-driven proactive outreach.

Read more >> https://t.co/Ha5PoY5xvP

[André Fontinhas @andrefontinhas]

You can’t choose the best CCaaS solution with demos and slides. You can with CXone.

Take a hands-on test drive 🏎

Get the full white glove CXperience with the world’s #1 cloud native CX platform 👉 https://t.co/i7AQpijfLz

[André Fontinhas @andrefontinhas]

In a world where every conversation matters, businesses face a daily challenge to ensure next-level customer service on countless interactions.
Rise above the chaos with ElevateAI.
Transcribe & analyze 1000 conversations daily - at no cost.
Start today 👉 https://t.co/unfUU0Y0bQ

[André Fontinhas @andrefontinhas]

Starting a new job isn't always easy.

That's why NICE Sales Enablement created an easy-to-follow #onboarding experience for #sales.

RISE prepares new hires for success through online courses, certification, and a mentor.

We're #hiring! Join us 👉 https://t.co/mGxfejvBP5

[André Fontinhas @andrefontinhas]

More than 80% of customers will start their journeys through digital channels, says @Barry__Cooper. As a result companies will need a new #digital-first #AI-powered approach to #CX.

Take a peek at what's coming for #CRM in 2023 via @destinationCRM
👉 https://t.co/Y00faUyQvC

[André Fontinhas @andrefontinhas]

Today's customers want to engage with businesses where, when, and how they choose. 

Get a workforce management solution that doesn't leave you hoping for the best when it comes to anticipating and meeting consumer needs >> https://t.co/IzSGN3NxHa

#ContactCenter #CX #WFM

[André Fontinhas @andrefontinhas]

Using a digital-first approach, companies can meet customers at any touchpoint of their support journey.

Find out how to provide your customers with amazing digital-first experiences from @lauralbassett 👉 https://t.co/8htI2MLqeM

#CX #Digital #MakeExperiencesFlow

[André Fontinhas @andrefontinhas]

Provide complete, connected, intelligent Customer eXperience interactions (CXi) for every journey.

Because #CustomersDeserveBetter.

Watch to learn more. https://t.co/9ZVGRibIyF

#CXi #CustomerExperience #MakeExperiencesFlow

[André Fontinhas @andrefontinhas]

Download your copy of the 2022 Gartner® Magic Quadrant™ for CCaaS report for an independent evaluation of #CCaaS vendors by @Gartner_inc

https://t.co/dPmUnHZeR7

[André Fontinhas @andrefontinhas]

He worked to expand freedom, opportunity, and security at home and abroad during his time in office.

We are honored to be joined by a Former U.S President at #iLive22, May 24.

Register now for the opportunity to be inspired >> https://t.co/7WnD9dHowP

#MakeExperiencesFlow

[André Fontinhas @andrefontinhas]

Ready to step into the future of CX at the industry’s biggest virtual event of the year? We are!

Looking forward to going live with @omilialtd as our Strategic Sponsor on May 24-25.

Register now for Interactions Live 2022 >> https://t.co/TCV6s1tIGz
#iLive22 #MakeExperiencesFlow

[André Fontinhas @andrefontinhas]

NICE has expanded its partnership with Google adding CXone to the Chrome Enterprise Recommended program.

Read more >> https://t.co/Sl0iUehJAe

#CXone #Google #CX

[André Fontinhas @andrefontinhas]

We are excited to redefine #CX as we leap into 2022 with a new brand representing the power of #CXi and our commitment to #MakeExperiencesFlow.
Exceed every customer expectation everywhere with NICE’s AI-powered, digital portfolio. Learn more on the NEW https://t.co/ohT7Qk5BbR.

[André Fontinhas @andrefontinhas]

NICE receives “Artificial Intelligence Solution of the Year” award from 2021 National Technology News.

Read more >> https://t.co/MSuTSvgfNV

#AI #CX #Innovation

[André Fontinhas @andrefontinhas]

23 providers were ranked. Only one emerged as the leader in #CCaaS. Get emerging technology trends, market forecast, and this year’s top CCaaS provider in Quadrant Knowledge Solutions’ report that includes the 2021 SPARK Matrix™.  https://t.co/sKyH4Y6h2Y

[André Fontinhas @andrefontinhas]

When it comes to CX, almost is not good enough. Create true #NextGenCX with a true next-gen platform. Just ask Eugene Levy: https://t.co/xEltHpbgJN
Navigate the needs of today’s digital-first customer with #CXone #Cloudnative

[André Fontinhas @andrefontinhas]

Are you hitting a wall with your outdated CX? Discover CXone, digital-first, AI-infused CX that gets smarter with every interaction. 
Because almost is not good enough. Just ask Eugene >> https://t.co/GQi3ACUXVF
#CXone #AIpowered #NextGenCX