Andy French

Guitar | Effects | Fitness | Other Stuff

[Andy French @andy_french]

freeola the "High-Quality, Low-Cost, UK Internet Service Provider" doesn't know what redundancy or DR is. Another major outage. No email service, website hosting. 24 hours and ongoing. No update for 3 hours. They claim "secure, resilient data-centres" but obviously only have one.

[Andy French @andy_french]

@Catapultpublicr Yes, this is shocking. Since the last major outage (also a fibre issue if I recall correctly) I notice they have deleted their X account.

[Andy French @andy_french]

@Freeola Loss of email for people is a major headache. Clearly no redundancy with your network infrastructure. I hope you're going to correct that going forward.

[Andy French @andy_french]

@ownhammer your service sucks. Account upgrade lost my purchase history. AI assistant offers nothing. Your site kept showing "access denied" messages so had to delete all temp browsing files to get back in. Discovered too late Studio Std needs DONGLE. Waste of $60.

[Andy French @andy_french]

@ownhammer migrating my account to your new site lost all my orders. Repeated "access denied" messages so had to delete all temp browsing data to get in. Your AI assistant and returns policy suck. Studio Std is the only plugin I own that requires an iLok DONGLE. Waste of $60.

[Andy French @andy_french]

@IKEAUK Just spent 1hr 10mins unanswered on your help line. Email to customer support was unanswered. If I spend 10K with someone I expect to be able to get help when needed. #CustomerServiceFail

[Andy French @andy_french]

Bought through @bandq website but items came from a separate company and were wrong. @bandq customer support not interested. Told to use contact form on @bandq site. No confirmation email after submitting. @bandq happily took my money so they should sort it. #poorcustomerservice

[Andy French @andy_french]

@AXAHealth I have now been in you phone system for 1hr 15mins.

[Andy French @andy_french]

@AXAHealth Now at 1hr 10mins in your phone system. Answered after 30 minutes but put back on hold because the inexperienced call centre person couldn't handle my call. How long should I wait?

[Andy French @andy_french]

@AXA I've been waiting for a total of 60 minutes on your phone system. At which point do you suggest I give up? I was answered after 30 minutes but put back on hold because the call centre person said he couldn't deal with my call. 1hr in and still waiting.

[Andy French @andy_french]

@IKEAUK Your delivery company DPD messaged to say they missed us. Not true. We've been in all day waiting. And the photo of the house is not ours. Not uncommon for DPD to do this. You should reconsider using DPD.

[Andy French @andy_french]

@Myprotein expects you to print, complete, scan and upload a form if your items don't arrive. Tricky if you don't have a printer. Form has threats of prosecution for false statements. They have all info already and can check themselves. Not a nice experience.#badservice

[Andy French @andy_french]

In case you were wondering @NuffieldHealth, I gave up after sitting unanswered in your phone queue for an hour. Not good enough.

[Andy French @andy_french]

Sat in a phone queue for @NuffieldHealth North Staffs again. Gave up after 20 mins last time. Now been on for 40 mins with no answer. Sent an online message 2 days ago. No reply other than confirmation it had been received. Not impressed. #badservice

[Andy French @andy_french]

@AXAHealth Pretty shocking UK call centre response at the moment. Tried last night and gave up after 40 mins. Already waiting 40 mins today. No online agents. What do you suggest if treatment is booked for today but you need to make sure it's cleared?

[Andy French @andy_french]

@Netflixhelps Huh... It looks like the payment has now gone through. I guess we're OK now. I wonder what the issue was.

[Andy French @andy_french]

@NetflixUK According to my bank the merchant (that's you) isn't following the new procedures for credit cards. How do I get help with this because even your Help Center asks me to update payment info to proceed? My payment info is correct. The issue is your end. Can I get help?

[Andy French @andy_french]

@Netflixhelps Hi. No error when I update the card. I enter the CCV and Save - no problem. It's payment that's failing.

[Andy French @andy_french]

@gobbler, many thanks to Olivier from your support team for sorting my @solidstatelogic audio plug-in subscription issue so quickly and with no fuss. #CustomerService

[Andy French @andy_french]

@Freeola So my websites are down again and I can't get at my email, even from your Webmail pages. Losing email is a big deal.