Andy Goldby

Chief Product Officer at The Floow ensuring that the telematics scores and functionality meet the needs of customers and companies.

[Andy Goldby @andygoldby]

@British_Airways how can you get so much wrong? Exec Club changes were bad enough but to not credit points from flights taken in Feb and downgrade people as a result is shocking

[Andy Goldby @andygoldby]

@chrispawilliams Does that mean the robots navigation was better than yours?

[Andy Goldby @andygoldby]

@theAliceRoberts @mickey1more M
GM bj

[Andy Goldby @andygoldby]

@British_Airways DM sent - I hope you respond faster than yesterday when I waited with your bot all day to no avail !

[Andy Goldby @andygoldby]

@British_Airways what is the point of having a price promise if you don't honour it? Exactly the same flights over £100 cheaper through an agent. Please will someone DM me to sort this farce out (ref 22560417)

[Andy Goldby @andygoldby]

@British_Airways All i want to do is speak to a human and sort it out tomorrow !

[Andy Goldby @andygoldby]

@British_Airways yup ... the thing your colleagues queried was the fact that we used an £80 customer service voucher from a previous BA pricing mistake as part payment. That is not mentioned in the T&Cs anywhere

[Andy Goldby @andygoldby]

@British_Airways Thanks raj. That's what I did but your colleagues told me to get lost ...

[Andy Goldby @andygoldby]

@British_Airways letting us down again. One flight in a multi-leg booking cancelled by them forcing us to phone them to rebook with downgraded seats but no compensation (against their T&Cs). #poorcustomerservice

[Andy Goldby @andygoldby]

@chrispawilliams Bollox does that make me old as well then .... ?

[Andy Goldby @andygoldby]

Can anyone recommend a good smartwatch? I had a @SamsungUS Gear Sport but after a 'warranty repair' the heart rate never worked properly, NFC was flaky and wear app destroyed phone battery ... then it died completely (again). No joy from Samsung #poorcustomerservice.

[Andy Goldby @andygoldby]

Can't wait to get my Lumos Ultra! https://t.co/d180ksHyXy

[Andy Goldby @andygoldby]

@BoxcleverMedia @British_Airways Yup. #worldsfavouriteairline ... not

[Andy Goldby @andygoldby]

@British_Airways
Thanks for cancelling my flight so far in advance but why are you making it so hard for us to get a refund? 27 minutes on hold then cut off as soon as I was answered ... please let us do this via the website. #CustomerService

[Sam Chapman @SamChapman]

More helpful updates on the impacts of #COVID on #motor #insurance exposure - the plot below highlights the changing hours that people still drive - for more details on ongoing changes - read more from @andygoldby in his latest @TheFloowltd #blog below 👇

#smarterandsafer

[Andy Goldby @andygoldby]

@Aeromexico #terrible excuse from @AeromexicoUSA. It seems I bought a AM plus fare not an AM plus seat. #totalripoff

[Andy Goldby @andygoldby]

What a horrific experience flying from Mexico City to Sao Paulo with @Aeromexico. Seat downgraded, lied to at the airport and breached T&Cs! #poorservice

[Andy Goldby @andygoldby]

@AmericanAir if you really were I guess you would do something about it though !

[Andy Goldby @andygoldby]

I never realised that @AmericanAir cared so little for #CustomerService. 5 hours delay, no food or water and no compensation. I guess that is an #EU #service ?

[Andy Goldby @andygoldby]

@AmericanAir Thanks for looking at this quickly guys. However, my original comment stands #poorservice since it is clear from your response that your CS team has no intention of rectifying the problem.