@PaulPester after writing a letter to your vaunrable persons department explaining the situation. On the 2nd of may I'm still waiting for a reply.
I've spent 12hrs on the phone too customer services now and I'm no further forward. You have recalled my debt. Do l still owe this
@PaulPester could you pls contact regarding a personal after 3 hours with customers and getting nowhere could you please contact me personal as l.feel this is the only way forward now