@dntfeedthebears I don’t think trivialising it with the word ‘cheeky’ helps when so many people (me) rely on it for a POS system and cannot process in store sails. A code? A refund to all would be more appropriate
@lloyd_dennis8@carolvorders@TomWitherow@thetimes My parents did holiday relief after they retired and had an 18k surplus that doubled to 36k on the phone to tech support. A few more pushes of a button and it turned into a loss of a few hundred pounds. Before they retired Horizontal lost them hundreds only #luckyones
@British_Airways 'All they can' after 5 months quite frankly isn't good enough and that dismissive reply says it all. Clearly that length of time is not unusual then. Not customer service at all.
@British_Airways totally fed up with the lack of customer service. 5 months and no refund for a duplicated wifi charge. 4 months and still waiting to be paid back for expenses due to a cancelled flight. Emails and enquiries ignored. Do better or lose a customer