@British_Airways You admitted BA policy allows medical holds, yet your system gave no option or warning before processing, and support bounced me between depts until the case closed. Expecting travel insurance to cover BA's lack of process isn't right. Please DM to escalate Case 13659023.
@British_Airways Forced to cancel flights due to a severe injury (ruptured Achilles, on crutches). Retaining £353 of my £431 fare for a medical emergency is appalling customer care for a frequent flyer. Passed between depts & case closed with no help. Case 13659023. Please help.
@British_Airways No, it wasn't. I cancelled online after my injury and was given no option or warning about holding the booking. Accessibility then told me they couldn't help after the fact. Could you please send me a DM so we can get this resolved? Thanks, Andy