@ERGOTravelIns Still waiting on a refund from my claim which has been ongoing since August 2025. Do not reply to emails. They say they call but have never had any missed calls. Just pay out claim. Will never use ergo travel insurance again and will also make virgin money aware
@ERGOTravelIns
Claim reference GLUMD5271 still awaiting a reply and settlement now 20 working days and you said 7 to 10 working days. No one replies to emails. Very poor customer service.