Angela Musa Eboda

Photographer/Editor

[Angela Musa Eboda @angelaeboda]

@airfrance I had to buy another ticket costing us $3,999.93 to be able to travel with them. I demand a full refund because you failed to deliver the service which payment was made for. @AirFranceFR @DGAC @bazlCH #passengerRights #airfrancefailedus

[Angela Musa Eboda @angelaeboda]

@airfrance i woke up to a mail stating that the refundable amount was transferred ref ID 518-592A2AD5E68B Tickets that cost us $3,628.62 & refund of $607.82 was received for my children being denied boarding after paying for unaccompanied tickets

[Angela Musa Eboda @angelaeboda]

@airfrance my children were denied boarding lagos to geneva flight after paying for unaccompany kids solo trip. Reason was that kids were not allowed on connecting flight which was strange to me. I need a full refund

[Angela Musa Eboda @angelaeboda]

@airfrance why would you refund $303.91 from a ticket i bought for $1,814.31 stating that $1,510.40 is non refundable.
You refused to board my children after paying for kids solo trip unaccompanied minor on the 30th of July. THIS IS UNACCEPTABLE !!! @bazlCH @AirFranceFR @DGAC

[Angela Musa Eboda @angelaeboda]

@airfrance why would you refund $303.91 from a ticket i bought for $1,814.31 stating that $1,510.40 is non refundable.
You refused to board my children after paying for kids solo trip unaccompanied minor on the 30th of July. THIS IS UNACCEPTABLE !!! @bazlCH @AirFranceFR @DGAC

[Angela Musa Eboda @angelaeboda]

@airfrance Failed to deliver the service for which payment was accepted.
If Air France policy does not allow unaccompanied minors on certain connecting flights, why was the booking accepted and tickets issued?

[Angela Musa Eboda @angelaeboda]

@airfrance @AirFranceFR @AirFranceEU @AirFranceKLM @DGAC @GeneveAeroport @bazlCH Failing to identify and communicate any booking restriction before the travel date.

Providing inconsistent and unprofessional communication at the airport.

@airfrance @AirFranceFR @AirFranceEU @AirFranceKLM
@bazlCH
#airfrancefail #travepain

[Angela Musa Eboda @angelaeboda]

I believe Air France failed in several important respects:

Accepting payment for an itinerary that allegedly did not comply with your own Unaccompanied Minor policy
@airfrance @AirFranceFR @AirFranceEU @AirFranceKLM
@DGAC @GeneveAeroport @bazlCH

[Angela Musa Eboda @angelaeboda]

@airfrance @AirFranceFR @AirFranceKLM @DGAC @GeneveAeroport @bazlCH @ncaang @fccpcnigeria A journey that should have been carefully managed for two young passengers instead became a traumatic experience due to poor communication and an apparent lack of professionalism. @airfrance

[Angela Musa Eboda @angelaeboda]

@airfrance failed us, unaccompanied services failed
#AirFrancefail
#CustomerServiceFail
#DeniedBoarding
#TravelNightmare
#UnaccompaniedMinor
#PassengerRights
#ConsumerRights
#TravelFail
#Aviation
#AirlineAccountability
#TravelWithChildren
#JusticeForPassengers
#Geneva
#Lagos

[Angela Musa Eboda @angelaeboda]

@airfrance @AirFranceFR @AirFranceKLM @DGAC @GeneveAeroport @bazlCH @ncaang @fccpcnigeria As their parent, I experienced significant emotional stress and anxiety witnessing the situation unfold. @airfrance @AirFranceFR @bazlCH @airfrancenigeria

[Angela Musa Eboda @angelaeboda]

@airfrance @AirFranceFR @DGAC @GeneveAeroport @bazlCH @ncaang @AirFranceKLM @fccpcnigeria I expect Air France to investigate this incident, apologise to my children, refund all costs and provide appropriate compensation for the distress caused. Families should never experience this. @airfrance

[Angela Musa Eboda @angelaeboda]

This isn't just about a missed flight. It's about the emotional impact on two children who trusted the airline to look after them. They returned home traumatized instead of arriving safely in Geneva. @airfrance
@airfrance @AirFranceFR
@DGAC @GeneveAeroport @bazlCH @NCAAng

[Angela Musa Eboda @angelaeboda]

@airfrance @AirFranceFR @DGAC @GeneveAeroport @bazlCH @ncaang @AirFranceKLM @fccpcnigeria I hope Air France will respond publicly and privately with accountability and a fair resolution. This could happen to any family unless the process changes. @airfrance #ConsumerRights #Travel

[Angela Musa Eboda @angelaeboda]

@airfrance @AirFranceFR @bazlCH @fccpcnigeria @AirFranceNG @FAAN_Official @airfrance we need explanations

[Angela Musa Eboda @angelaeboda]

I purchased tickets with the Unaccompanied Minor service for their journey from Lagos to Geneva.

#AirFrance #DeniedBoarding #UnaccompaniedMinor #PassengerRights #AirFranceAccountability

[Angela Musa Eboda @angelaeboda]

@airfrance @AirFranceFR @bazlCH Air France owes my family answers. Why accept payment for an itinerary that allegedly violates your own policy? Why wait until departure to tell us? @airfrance @bazlCH @AirFranceFR @fccpcnigeria @AirFranceNG @FAAN_Official