Angela Smith

Inspired by the world of travel, culture, stories and the perfect French 75.

[Angela Smith @angelasmith80]

Change your approach, change your result! A deep clean of guest rooms generated an average 5 point improvement in NPS.

[BWA Convention @BWAConvention]

Colby Hutchinson is up again, talking all things Loyalty. “Higher Guest Satisfaction = Higher Loyalty = High Revenue”.

#BWAConvention

[Angela Smith @angelasmith80]

Expedia Group on stage. Why work with these valued partners? $1.3bn in technology and $5.2bn in marketing investment! #BWAConvention @ExpediaLPS

[Angela Smith @angelasmith80]

Loving this year's theme... The Place To Be... shared by new MD Graham Perry #BWAConvention

[BWA Convention @BWAConvention]

Congratulations to all of our Long Service Awardees! 🏆

#BWAConvention

[Angela Smith @angelasmith80]

TripAdvisor's Kristin Thackwell: BW has a phenomenal Business Advantage negotiated rate. Sign up if you haven't yet! #BWAConvention

[BWA Convention @BWAConvention]

Wkshp 3: Social Media Lab. 80% of users feel a hotel cares when htl responds to social media comments & 60% will book again. #BWAConvention

[BWA Convention @BWAConvention]

Wkshp 2: Wood: "Runtriz is customised to offer a convenient, real-time service to guests that increases your hotel revenue." #BWAConvention

[BWA Convention @BWAConvention]

Wkshp 1: The Strategy of Selling. Stocks: "Speak in the language of features & benefits when selling your product." #BWAConvention

[Angela Smith @angelasmith80]

Expedia's Quentin and Gavin show how the package path is the key opportunity for BWA members. #BWAConvention

[Angela Smith @angelasmith80]

The difference between an 8 and a 9 in a guest review! #BWAConvention

[Angela Smith @angelasmith80]

STR's Matthew Burke shows that Google search can predict hotel occupancy. #BWAConvention

[BWA Convention @BWAConvention]

Take some time to relax before we see you all at 18:30 at the Gala dinner tonight, dressed to impress! #BWAConvention

[BWA Convention @BWAConvention]

JUST VOTED: attendees have chosen Darwin as our 2017 #BWAConvention destination!!

[Angela Smith @angelasmith80]

@sarahlmccully people recognise Star Ratings stars more than TripAdvisor bubbles 56% v 40% #BWAConvention

[Angela Smith @angelasmith80]

@sarahlmccully independent ratings provide consistency for guests and influences decision far greater than self-ratings #BWAConvention

[BWA Convention @BWAConvention]

Great panel on the Internet of Things. Feel free to seek out panellists to chat further during the tradeshow frm 11:30am #BWAConvention

[Angela Smith @angelasmith80]

IoT panel. Fleischer: in a few years advanced technology in hotels will become as standard as sheets on a bed #BWAConvention

[Angela Smith @angelasmith80]

Ossipoff: find out more about your guest and know what info to give them #BWAConvention

[Angela Smith @angelasmith80]

Ossipoff: self drive cars = interesting considerations. Do I need a license? Can my kids drive themselves to soccer practice? #BWAConvention

[Angela Smith @angelasmith80]

Michael Ossipoff takes the stage as exuberant as ever. Looking forward to this one! #BWAConvention