Angela

[Angela @angew1]

@Surreyheath I just came off the phone with the rudest woman from council dept. Didn’t want to listen or support. Should be sent on training course on how to speak/treat to clients.

[Angela @angew1]

@SW_Help so many guards at Sunningdale station. So aggressive in getting fare dodgers, not to me. Attitudes are so wrong. Need to change behaviours not to be militant. Would make so much difference

[Angela @angew1]

@SW_Help why is 17.20 from Waterloo to Brookwood cancelled again with no alternative given? But get on packed train 30 mins later. How much will I get back? £0

[Angela @angew1]

@SW_Help train cancelled 17.20 from Waterloo to Brookwood. Paid £30.30 return how much will I get back?

[Angela @angew1]

@SW_Help What’s the full co tact details on X as it can’t be just accounts?

[Angela @angew1]

@SW_Help received refund £2.88 for return ticket £27.80 on delayed train over 2hrs to get home last week. Why so little?

[Angela @angew1]

@SW_Help How can I appeal?

[Angela @angew1]

@SW_Help Didn’t get an option

[Angela @angew1]

@SW_Help I was delayed last week on train to Sunningdale. Paid £27 for return got £2.88refund for delay in excess of 1 hr

[Angela @angew1]

Check out this item on Nextdoor: https://t.co/t4vkGWdXyB

[Angela @angew1]

@SW_Help Do I just send an email to customer services with a copy of the transaction?

[Angela @angew1]

@SW_Help I just paid twice for tickets because ticket machine didn’t have any tickets left. Will I get a refund

[Angela @angew1]

@SW_Help I don’t have the ticket from the machine as it wasn’t produced. I can see it’s come out twice in my bank account.

[Angela @angew1]

@SW_Help How will I receive a refund. Ticket guy not helpful at all

[Angela @angew1]

@SW_Help Woking

[Angela @angew1]

@SW_Help the guy at ticket office Woking in town side exceptionally rude. Made me pay twice for tickets to waterloo. Ticket machine out of order but took my payment. Had to pay again at ticket office

[Angela @angew1]

@SW_Help This does not help the matter. It’s dangerous to allow so many onto 4 carriages.

[Angela @angew1]

@SW_Help 17.25 train to Alton via Woking only 4 carriages. Why? Far too small for rush hour

[Angela @angew1]

Packed train not fit for animals never mind humans

[Angela @angew1]

@SW_Help Customers should not be fined today and should be able to buy ticket from revenue inspectors please inform them

[Angela @angew1]

@SW_Help I can’t buy a ticket to get in train. Machines not taking cards cash only and Apple Pay not working. I’ve been let through barriers with no ticket. I do not wish to get fine what do I do when at waterloo?