@gavinashenden That looks like a doctored video. As Muggeridge used to enjoy saying: "the camera always lies". Even more true today than when he said it.
@cogecohelps Granted, but a little transparency would help. For example: "we are waiting for parts which we expect to arrive on Wednesday." As it is, the outage website just keeps updating the expected fix time to be 2 or 3 hours from the current time.
@cogecohelps I'd be a little more consoled by that answer if I thought it actually *is* being worked on. Since it is isolated to 1 street, I suspect there is a cable break that requires physical attention, that so far hasn't arrived.