@thetrainline please help. I was rushing for the 14:48 train from KX yesterday. Missed it by minutes but your CS team have said my open return ticket (£156) is now void as I scanned it at the gate. I haven’t used the service….I even have proof I got on another LNER service.
@thetrainline I admit I scanned it at the gates but it wasn’t scanned onboard or at Newcastle on my departure as I wasn’t there at the Newcastle arrival time. So why can’t the return leg remain valid? I don’t want a refund just the ability to use the ticket next week for another trip.
@thetrainline Thanks William, survey done. I totally appreciate that and if I had used the service of course I would totally agree, but I couldn’t as the 14:48 had departed and I couldn’t wait for the 20:27 as I need to get home for a personal commitment. I have proof I was on the 15:30 LNER.
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@AirFranceUK Thanks Yvonne (@AirFranceUK) - I look at your tracker every day multiple times and it tells me nothing! It has said the same thing for days! I just want my bag back. It has multiple items in it, including some sentimental! What is the ETA of my bag return?
@British_Airways once again you don’t deliver! Cancel after cancel, baggage lost (then left in unsecured locations). It was nice while it lasted but I think I’ll find a new airline partner now. #goldmeansnothing
@British_Airways Based on your latest cancelled flight @British_Airways I took a @AirFranceUK flight who brilliantly lost my bag and I have had zero comms about it and I still don’t have it back. Perhaps you’d be kind enough to work together to get this back to me asap?
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