ANIL SINGH SONU

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[ANIL SINGH SONU @anilsrm10]

@FlipkartSupport This is exactly the problem. Every time you copy-paste the same automated response saying “the resolution has already been communicated,” but the issue is still NOT resolved.

If your resolution was correct, why is my Microsoft Office license still unusable after 4 months?

I have shared the invoice, screenshots, and all requested details multiple times. Instead of posting the same bot reply, please answer these questions publicly:

Why was an unauthorized/non-working software license sold on Flipkart?
Why has my issue remained unresolved for 4 months?
Who will compensate for my time, money, and inconvenience?

I expect a genuine resolution—not another automated message. If this is still ignored, I will continue pursuing the matter through the National Consumer Helpline and the Consumer Commission, and will keep sharing factual updates with supporting evidence.

@Flipkart @FlipkartSupport

#ConsumerRights #Flipkart #MicrosoftOffice #CustomerExperience

[ANIL SINGH SONU @anilsrm10]

@FlipkartSupport You keep asking me to refer to your “earlier post,” but none of your replies have resolved my issue.

After 4 months, my Microsoft Office license is still not working.

Please answer these questions publicly:

1. Is my license working today? No.
2. Have I received a refund? No.
3. Have I received a genuine replacement? No.
4. Has action been taken against the seller? No.

If the answer to all four is NO, then please explain what exactly you mean by “resolution.”

Customers expect solutions—not repeated copy-paste replies. I have preserved all invoices, screenshots, emails, and your responses as evidence. If this remains unresolved, I will continue pursuing the matter through the appropriate consumer grievance mechanisms and keep sharing factual updates publicly.

Please resolve the issue instead of repeating the same message.

[ANIL SINGH SONU @anilsrm10]

Dear @Flipkart & @FlipkartSupport,

It has now been 4 months since I raised my complaint regarding a Microsoft Office “Lifetime” license purchased through your platform.

Despite sharing the invoice, screenshots, and following up multiple times, I have received no effective resolution. Every interaction ends with another promise, but the issue remains unresolved.

I trusted Flipkart because of its reputation. Instead, I have experienced months of frustration, wasted time, and complete disappointment.

If sellers are allowed to sell unauthorized or non-functional software and customers are left without support, it raises serious concerns about customer protection on the platform.

I request your leadership team to intervene immediately:
✅ Investigate the seller.
✅ Provide a genuine Microsoft license or a full refund.
✅ Take action to prevent other customers from facing the same issue.

If this remains unresolved, I will continue pursuing the matter through the National Consumer Helpline, the Consumer Commission, and by sharing my complete experience publicly with all supporting evidence.

I am only asking for a fair and lawful resolution.

@Flipkart @FlipkartSupport

#Flipkart #ConsumerRights #MicrosoftOffice #CustomerExperience #indiasgotnovaonflipkart

[ANIL SINGH SONU @anilsrm10]

@FlipkartSupport Stop sending the same copy-paste response on every post.

You keep saying “the resolution has already been communicated.”

Then answer these simple questions publicly:

• Is my Microsoft Office license working today? NO.
• Have I received a genuine replacement? NO.
• Have I received a refund? NO.
• Has Flipkart taken action against the seller? NO.

So what exactly is the “resolution” you keep referring to?

It has been 4 months of follow-ups, emails, calls, invoices, screenshots, and repeated complaints. Yet your team continues to post the same automated reply instead of resolving the issue.

I trusted Flipkart, but this experience has been extremely disappointing. If there is no genuine resolution, I will continue pursuing this through the National Consumer Helpline, the Consumer Commission, and by publicly sharing every update with evidence.

Customers deserve solutions, not copy-paste responses.

@Flipkart @FlipkartSupport

#Flipkart #ConsumerRights #MicrosoftOffice #CustomerExperience

[ANIL SINGH SONU @anilsrm10]

@FlipkartSupport This is exactly the problem. Every time you copy-paste the same automated response saying “the resolution has already been communicated,” but the issue is still NOT resolved.

If your resolution was correct, why is my Microsoft Office license still unusable after 4 months?

I have shared the invoice, screenshots, and all requested details multiple times. Instead of posting the same bot reply, please answer these questions publicly:

Why was an unauthorized/non-working software license sold on Flipkart?
Why has my issue remained unresolved for 4 months?
Who will compensate for my time, money, and inconvenience?

I expect a genuine resolution—not another automated message. If this is still ignored, I will continue pursuing the matter through the National Consumer Helpline and the Consumer Commission, and will keep sharing factual updates with supporting evidence.

@Flipkart @FlipkartSupport

#ConsumerRights #Flipkart #MicrosoftOffice #CustomerExperience

[ANIL SINGH SONU @anilsrm10]

🚨 4 Months of Harassment by @Flipkart – Sold a "Lifetime" Microsoft Office License That Stopped Working

I never imagined that buying software from one of India's biggest e-commerce platforms would turn into 4 months of stress, endless follow-ups, and complete negligence.

📌 Order ID: OD328524328820318100

In July 2023, I purchased "Microsoft Office 365 Professional Plus – Lifetime Validity" from Flipkart. The product was activated using the account [email protected] provided by the seller. The invoice itself describes the product as "Lifetime Validity."

Recently, the license stopped working.

Now Microsoft shows:

"Your school account is no longer active."

I investigated the issue thoroughly:

The seller activated Office using an organization/school account, not my personal Microsoft account.
My own Microsoft accounts do not have any Microsoft 365 subscription linked.
The provided organization account can no longer activate Office.

For more than 4 months, I have:

✅ Shared invoices
✅ Shared screenshots
✅ Shared activation details
✅ Followed every instruction from Flipkart Support
Yet, I continue to receive template replies instead of a real solution.
What is even more disappointing is that Flipkart is asking me to obtain a letter from Microsoft.
How can Microsoft issue a letter for a third-party organization's account supplied by the seller?

This is not a Microsoft support issue.

This is a product sold through Flipkart that is no longer usable.

I am not asking for anything extra.

I only want one of the following:

A genuine replacement Microsoft Office license, or

A full refund of ₹3,104.

If this is not resolved immediately, I will file a complaint before the District Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, seeking a refund, compensation, and litigation costs.

Consumers deserve genuine products and genuine after-sales support—not months of delays and impossible demands.
Please resolve this matter.

@Flipkart @FlipkartSupport

#Flipkart #ConsumerRights #Microsoft365 #CustomerExperience #India #ConsumerProtection #LegalNotice #Ecommerce #CustomerSupport

[ANIL SINGH SONU @anilsrm10]

@mane_anket @Flipkart @flipkartsupport Thank you for your support. Unfortunately, I have been facing this issue for over 4 months despite sharing all the required documents. I only hope Flipkart resolves this fairly so that no other customer has to go through the same experience.

[ANIL SINGH SONU @anilsrm10]

🚨 4 Months of Harassment by @Flipkart ��� Sold a "Lifetime" Microsoft Office License That Stopped Working

I never imagined that buying software from one of India's biggest e-commerce platforms would turn into 4 months of stress, endless follow-ups, and complete negligence.

📌 Order ID: OD328524328820318100

In July 2023, I purchased "Microsoft Office 365 Professional Plus – Lifetime Validity" from Flipkart. The product was activated using the account [email protected] provided by the seller. The invoice itself describes the product as "Lifetime Validity."

Recently, the license stopped working.

Now Microsoft shows:

"Your school account is no longer active."

I investigated the issue thoroughly:

The seller activated Office using an organization/school account, not my personal Microsoft account.
My own Microsoft accounts do not have any Microsoft 365 subscription linked.
The provided organization account can no longer activate Office.

For more than 4 months, I have:

✅ Shared invoices
✅ Shared screenshots
✅ Shared activation details
✅ Followed every instruction from Flipkart Support
Yet, I continue to receive template replies instead of a real solution.
What is even more disappointing is that Flipkart is asking me to obtain a letter from Microsoft.
How can Microsoft issue a letter for a third-party organization's account supplied by the seller?

This is not a Microsoft support issue.

This is a product sold through Flipkart that is no longer usable.

I am not asking for anything extra.

I only want one of the following:

A genuine replacement Microsoft Office license, or

A full refund of ₹3,104.

If this is not resolved immediately, I will file a complaint before the District Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, seeking a refund, compensation, and litigation costs.

Consumers deserve genuine products and genuine after-sales support—not months of delays and impossible demands.
Please resolve this matter.

@Flipkart @FlipkartSupport

#Flipkart #ConsumerRights #Microsoft365 #CustomerExperience #India #ConsumerProtection #LegalNotice #Ecommerce #CustomerSupport

[ANIL SINGH SONU @anilsrm10]

@SanjayDelhi2018 @BandBajaateRaho @Flipkart Thank you for your support. Unfortunately, I have been facing this issue for over 4 months despite sharing all the required documents. I only hope Flipkart resolves this fairly so that no other customer has to go through the same experience.

[ANIL SINGH SONU @anilsrm10]

@SanjayDelhi2018 @flipkartsupport @Flipkart Thank you for your support. Unfortunately, I have been facing this issue for over 4 months despite sharing all the required documents. I only hope Flipkart resolves this fairly so that no other customer has to go through the same experience.

[ANIL SINGH SONU @anilsrm10]

@BandBajaateRaho Thank you for amplifying my issue. I have been waiting for over 4 months despite sharing all invoices, screenshots and evidence. I only request a genuine replacement or refund. I truly appreciate your support.

[ANIL SINGH SONU @anilsrm10]

@flipkartsupport Day 120+: Same template reply. Still no refund. Still no replacement. Still no working product. Is this the customer experience @Flipkart wants to offer?

[ANIL SINGH SONU @anilsrm10]

Dear @Flipkart @FlipkartSupport, enough is enough.

It has been 4+ months since I reported this issue, yet I have received nothing except template replies, repeated delays, and false assurances.

I purchased "Microsoft Office 365 Professional Plus – Lifetime Validity" from your platform. The seller activated it using an organization account instead of a genuine personal Microsoft license. Today that account is no longer usable, making the product I paid for effectively useless.

Despite sharing the invoice, screenshots, activation details, and multiple email conversations, your team continues to ask for a Microsoft letter, even though the account was provided by your seller.

Why should a customer chase Microsoft for a seller-provided organization account?

I paid for a working product—not months of frustration.

If Flipkart cannot stand behind products sold on its own platform, how can customers trust buying software from Flipkart?

This is my final public request:

Refund my ₹3,104, or
Provide a genuine Microsoft license.

If this is not resolved immediately, I will proceed through the National Consumer Helpline and the Consumer Commission, and I will continue to share factual updates publicly.

Order ID: OD328524328820318100

#Flipkart #FlipkartSupport #ConsumerRights #ConsumerProtection #Microsoft365 #CustomerExperience #Ecommerce #India

@Flipkart
@FlipkartSupport
@jagograhakjago
@NCH1915

[ANIL SINGH SONU @anilsrm10]

@FlipkartSupport This is exactly the problem. For over 4 months, every reply from Flipkart has been the same generic template. You say the resolution was already communicated, but my issue is still unresolved.

Please answer these simple questions publicly:

Is the “Lifetime Microsoft Office” sold on your platform still working? No.
Has Flipkart provided a replacement license? No.
Has Flipkart issued a refund? No.
Why is your team repeatedly asking me for a Microsoft letter when the seller activated the product using its own organization account?

I have already shared the invoice, screenshots, activation details and email trail multiple times. Instead of resolving the issue, I continue to receive only template responses.

I request one final resolution within 48 hours: either a genuine replacement or a full refund. If not, I will proceed through the National Consumer Helpline and the Consumer Commission and continue sharing factual updates publicly.

[ANIL SINGH SONU @anilsrm10]

@flipkartsupport Day 120: Still no refund. Still no replacement. Only template replies. I am now proceeding with the National Consumer Helpline and Consumer Commission.

[ANIL SINGH SONU @anilsrm10]

@Flipkart 4+ months, countless emails, still no resolution. "Lifetime Microsoft Office" sold through your platform is no longer usable because the seller-provided organization account has lost access. I need a refund or replacement, not endless delays. Order: OD328524328820318100

[ANIL SINGH SONU @anilsrm10]

@FlipkartSupport This issue has NOT been resolved. For over 4 months, I have received only template replies. The product sold as "Microsoft Office 365 Professional Plus – Lifetime Validity" is no longer usable because the seller activated it using an organization account ([email protected]) that has lost access. Instead of providing a replacement or refund, your team keeps asking for a Microsoft letter, which is not reasonable for a seller-provided organization account. Please stop sending generic replies and provide a final resolution within 48 hours. Otherwise, I will proceed with the National Consumer Helpline and the Consumer Commission. Order ID: OD328524328820318100.

[ANIL SINGH SONU @anilsrm10]

@FlipkartSupport This issue has NOT been resolved. For over 4 months, I have received only template replies. The product sold as "Microsoft Office 365 Professional Plus – Lifetime Validity" is no longer usable because the seller activated it using an organization account ([email protected]) that has lost access. Instead of providing a replacement or refund, your team keeps asking for a Microsoft letter, which is not reasonable for a seller-provided organization account. Please stop sending generic replies and provide a final resolution within 48 hours. Otherwise, I will proceed with the National Consumer Helpline and the Consumer Commission. Order ID: OD328524328820318100.

[ANIL SINGH SONU @anilsrm10]

Dear @Flipkart, it's been over 4 months and my issue is still unresolved. You sold me "Microsoft Office 365 Professional Plus – Lifetime Validity", but the seller activated it using an organization account that is now unusable. Instead of resolving the issue, your team keeps asking for an impossible letter from Microsoft. I need a replacement or refund. Order ID: OD328524328820318100 #Flipkart #ConsumerRights

[ANIL SINGH SONU @anilsrm10]

@flipkartsupport @Flipkart
@flipkartsupport our school account is no longer active" error.
Invoice ME lifetime validity likha hai.

[ANIL SINGH SONU @anilsrm10]

@Flipkart 4+ months, countless emails, still no resolution. "Lifetime Microsoft Office" sold through your platform is no longer usable because the seller-provided organization account has lost access. I need a refund or replacement, not endless delays. Order: OD328524328820318100