Anil v Sajith

[Anil v Sajith @anilvsajith]

@SamsungIndia Fraudsters - https://t.co/1GIC8Pb5tg

[Anil v Sajith @anilvsajith]

@SamsungIndia please improve your service. I got my S22 Ultra screen replaced less than 2 months ago for ₹23k. Suddenly today, a black dot appeared on screen.

Did you replace it with a bad quality screen after collecting that much money?

#Samsung #S22Ultra #ConsumerRights
1/n

[Anil v Sajith @anilvsajith]

@SamsungIndia This looks like a straight up fraud. Let’s see if the courts in India think the same and if they can do something about it.

PS: I’ve recorded the entire conversation.
#SamsungIndia #Fraud #ConsumerCourt

5/n

[Anil v Sajith @anilvsajith]

@SamsungIndia please improve your service. I got my S22 Ultra screen replaced less than 2 months ago for ₹23k. Suddenly today, a black dot appeared on screen.

Did you replace it with a bad quality screen after collecting that much money?

#Samsung #S22Ultra #ConsumerRights
1/n

[Anil v Sajith @anilvsajith]

@SamsungIndia Customer care supervisor also says they cannot do anything.

So basically, after spending ₹23k, if your Samsung screen fails in 2 months, you’re on your own.
#SamsungService #ConsumerRights

4/n

[Anil v Sajith @anilvsajith]

@SamsungIndia Their claim? It’s "physical damage", apparently from keeping the phone in my pocket.

No dent. No scratch. Nothing. Just a black dot on the screen. And that counts as physical damage?
#Samsung #FraudAlert

3/n

[Anil v Sajith @anilvsajith]

@SamsungIndia The service centre initially told me there’s a 3-month warranty on the new screen. But now they’re refusing to honor it.

#SamsungIndia #CustomerService

2/n

[Balram Pariyarath @pbalram]

@Airtel_Presence New connection requested yesterday paid 3 months in adv., but the installation still not complete! Promises of fixing it by EoD and next morning were broken. Now, no updates, calls declined, and no response. Tried to cancel but CC just keeps me on endless hold

[Anil v Sajith @anilvsajith]

@SamsungIndia I have DMed

[Anil v Sajith @anilvsajith]

@SamsungIndia Your Members app is a total waste. I had raised a callback request for a service for my Microwave on the 15th of July and the request was closed with the status "Consultation complete" and due to this I'm asked to pay as the product is out of warranty now.

[Anil v Sajith @anilvsajith]

If they did not provide this option at all, my repair request would have been filed on 15th itself.

[Anil v Sajith @anilvsajith]

Service executives saying that the option is just for feedback when it clearly states Repair service

[Rajasthan Royals @rajasthanroyals]

Account was hacked, ignore all tweets and DMs 🙄

[Anil v Sajith @anilvsajith]

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[Anil v Sajith @anilvsajith]

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[Anil v Sajith @anilvsajith]

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[Anil v Sajith @anilvsajith]

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[Anil v Sajith @anilvsajith]

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[Anil v Sajith @anilvsajith]

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