anitagorney

[Harvey @harvey]

Agreements make history.

[Gabe Pereyra @gabepereyra]

The hardest thing about building @harvey is doing what’s best for our customers despite immense pressure to do what’s easy.

The easy thing would have been to force our customers onto consumption pricing before they were ready and serve them worse models to protect our margins.

We chose to help our customers transition on a timeline that works for them and give them the best models in the meantime, even though it hurt our margins.

This meant optimizing our product through routing, harness improvements, and post-training so we could serve frontier intelligence at an affordable price.

It also meant building the infrastructure for customers to monitor and manage spend: usage dashboards, per-matter cost attribution, spend caps, and ROI reporting.

As a result, we improved our gross margins from -50% to positive in a single quarter despite usage doubling month over month and continuing to serve the best models.

Our philosophy is simple: do what’s best for our customers, even when it’s painful, hurts our margins, or draws criticism from competitors, X, and the press.

We believe the most important part of building a company is earning and keeping your customers’ trust. You do that by doing the hard thing for them, even when it costs you.

[anitagorney @anitagorney]

A lot has been written about the pace of change in AI. It really is unprecedented. What is clear is that @harvey’s customers want us to keep evolving at this pace but without breaking their trust. I wrote about evaluating a legal AI vendor here:
https://t.co/rMTvPUZieZ

[Gabe Pereyra @gabepereyra]

https://t.co/1c2Dn0vuoX

[anitagorney @anitagorney]

@flynorse please can someone respond to my urgent email. I need to know if my ticket to fly home is still valid ASAP. I’m flying in less than 48hrs. I’ve emailed and still waiting for a reply! I’ve had such awful customer service experience and nobody could help me at the airport

[anitagorney @anitagorney]

@FourTet Absolutely loving the new album; perfect timing 🙏

[anitagorney @anitagorney]

@FourTet When are you doing an all night long in New York?

[anitagorney @anitagorney]

@JadeBirdMusic Why aren’t you coming to New York?

[anitagorney @anitagorney]

@JadeBirdMusic @StudioMoross Looking forwarding to seeing you tomorrow night @JadeBirdMusic- the first time I saw you play was in my lounge room in London for a Sofar Sounds gig!!!

[anitagorney @anitagorney]

@dollyalderton Or Washington Square Hotel

[anitagorney @anitagorney]

@dollyalderton Sixty LES

[anitagorney @anitagorney]

@jamesblake @billieeilish @finneas

[anitagorney @anitagorney]

@jamesblake @billieeilish @finneas Loved the set at #MadeInAmerica

[anitagorney @anitagorney]

@jamesblake so beautiful at #madeinamerica

[anitagorney @anitagorney]

@PINsykes @KrisMyerscough The Joe Rogan discussion with Matthew Walker is excellent. Episode 1109 of the Joe Rogan podcast

[anitagorney @anitagorney]

@firstwefeast @MrPaulSpiteri

[Frank X. Shaw @fxshaw]

I know there are bigger things to be annoyed by, but two spaces after a period really needs to be stomped out.