Ankit Shukla

[Ankit Shukla @anki087]

@NivaBupaSupport Why these documents are required despite the discharge summary already being submitted
Whether Niva Bupa can coordinate with the hospital directly for internal records
Confirmation that Claim ID 3208169 will remain open and will not be rejected while we arrange these documents.

[Ankit Shukla @anki087]

@Niva_Bupa Claim ID 3208169 needs urgent senior review.

Your team denied pre-authorisation for my mother’s Total Knee Replacement, then customer care told us “denial is not rejection” and advised us to pay for surgery and claim reimbursement later.

[Ankit Shukla @anki087]

@NivaBupaSupport Thank you, Aarav.

Niva Bupa has already shared the list of documents requested. My concern is different.

Many of these documents appear to be internal hospital-side records, such as indoor case papers, nursing notes, medication/vitals charts, OT notes, anaesthesia records,

[Ankit Shukla @anki087]

@NivaBupaSupport , implant invoice, and pre/post-operative X-ray films.

As the patient’s family, we do not normally have direct access to all of these after discharge.

Please confirm within 1 working day:

Which of the already-requested documents are mandatory vs optional

Claim ID: 3208169

[Ankit Shukla @anki087]

and historical treatment certificates.
A patient’s family should not be trapped between insurer and hospital after acting on the insurer’s own guidance.
Please escalate this immediately and provide clear written reasons for every document being demanded.

@IRDA_OFICIAL @BupaNiva

[Ankit Shukla @anki087]

We followed that advice, paid ourselves, and submitted the claim with the discharge summary and available medical records.

Now we are being asked for internal hospital-side records like nursing notes, vitals charts, OT notes, anaesthesia papers, X-ray films, implant invoice

[Ankit Shukla @anki087]

@EtihadHelp @EtihadHelp DM sent with details + screenshots (cannot remove booking ref from the post). I fly tomorrow. Please prfioritize today and share a case number here. Request: manual upgrade at 50,500 miles or refund of USD 769.60 + goodwill remedy.

[Ankit Shukla @anki087]

@EtihadHelp Your Manage Booking showed a Business upgrade redemption for my booking (7RCLMW) at 50,500 miles and prompted me to buy miles. I paid USD 769.60 for 37,000 miles, then redemption failed (400 Bad Request) and phone support said no availability. Please refund!

[Ankit Shukla @anki087]

@EtihadHelp @EtihadHelp

[Ankit Shukla @anki087]

@EtihadHelp @EtihadHelp or (2) rebook me to the nearest flight with Business upgrade availability at no extra cost. Refund is the minimum.

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[Ankit Shukla @anki087]

@VodafoneIreland Each time I contact Vodafone, I am given empty assurances that someone will follow up within 24 to 48 hours, but no one ever does. This has been going on for months, and the lack of accountability and action is absolutely appalling.

[Ankit Shukla @anki087]

@VodafoneIreland
I am writing to express my extreme dissatisfaction and frustration with the way Vodafone has mishandled my issue regarding my handset insurance and the replacement of my faulty device.

[Ankit Shukla @anki087]

@VodafoneIreland I want to emphasize that from the very first day, I have only ever had the Samsung Galaxy Flip 4. How could such a massive blunder even happen? What’s worse is that despite raising this issue countless times, your
customer care team has failed to provide me with any resolution.