Ankita S

#HR, #IIML alumn
Building Talent, Culture, & Employee experience in a new age media-tech startup, Campus2Corporate coach & Inclusion Advocate

[Ankita S @ankitasingh67]

@philipsindia Bought a oneChef, received on Friday but with a broken pin. Raised a customer request on Friday itself - but still waiting till today (5 business days now) to even use the product for the first time !
Terrible service from your service department...
New product fyi

[Ankita S @ankitasingh67]

@CRED_club how do I reach your customer care. my rent payment is misclassifed as Tuition fee. And the automated responses on the app are not helping. Going round and round with complex answers !!

[Ankita S @ankitasingh67]

@FurlencoSupport the new bed that your team installed less than a month back is broken. Been calling you guys to fix it but it seems like my complain is falling on deaf ears !! It is a bed for God sakes!! Where do you expect me to sleep ? On the floor . @FURLENCO @AjithKarimpana

[Ankita S @ankitasingh67]

Super historic moment for India.
Today, let's not forget to look up at the night sky to the moon, because now India will be there!!

Congratulations @isro

#IndiaOnTheMoon #Chandrayaan3 #Chandrayaan3Landing

[Ankita S @ankitasingh67]

@blinglane still awaiting my order. Sent multiple emails but now your team has stopped responding as well.
Is your business a fake enterprise, taking our money without fulfilling orders?

[Ankita S @ankitasingh67]

@nirbhk @FURLENCO @FurlencoSupport @Furlenco5 Oh boy !! Unlmtd customer here. Not 2 months bad, but equally bad service to me too.. same explanation. App migration
Seems like they can use better tech support.

[Ankita S @ankitasingh67]

@AmruthaPenumudi @AjithKarimpana @FurlencoSupport Wow. Unfortunate but seems to be heading that way. I've been a customer pretty much since they started, so i have been avoiding this. But you are right, this is actually getting to be too much.

[Ankita S @ankitasingh67]

@AjithKarimpana @FurlencoSupport over 40 days since I raised the issue of broken sofa. How bad is it that even after a month, customer gets denied service?? Reason:website maintainence
p.s.Already paid for repair/replacement service in the payment plan so not asking for a favor

[Ankita S @ankitasingh67]

@FurlencoSupport @AjithKarimpana My contact number can be tracked using that ticket number. I shall await a resolution.

So far 43 days of no resolution and me paying for a broken product.

[Ankita S @ankitasingh67]

@FurlencoSupport @AjithKarimpana Ticket no finally created on 27th March

[Ankita S @ankitasingh67]

@FurlencoSupport @AjithKarimpana @FURLENCO Same applies to the new payment plan !! I have just been told that monthly payments are not allowed!! Again, not informed beforehand!!! So i pay in advance, and if i have to return anything in middle of the period, you will forfeit my payment as well !! Brilliant way to trap 3/3

[Ankita S @ankitasingh67]

@AjithKarimpana @FURLENCO Made the mistake of an upfront payment. Now to return a product ur 'policies' mandate a forfeiture. More so, now you don't allow monthly payments. So we are forced to make upfront payment, which will be forfeited if for any reason we have to return 1/2

[Ankita S @ankitasingh67]

@FurlencoSupport @AjithKarimpana @FURLENCO The concerned team also proceeds to tell me that they have changed the policy and if you dont like it, you can return all the products!!! #customerservicefail
Despite this rude shocker, the concerned team refuses to explain me why is this was not informed beforehand !! (2/3)

[Ankita S @ankitasingh67]

@FURLENCO @FurlencoSupport Nothing since then ?? Wow!!!

[Ankita S @ankitasingh67]

@FURLENCO @FurlencoSupport seems from a customer centric company, u have become a anti-customer company !! Bad service, parroted replies, general apathy - every conversation makes me want to walk away ..what i loved about you guys 5 years back, is what i have started to hate now!

[Ankita S @ankitasingh67]

@CMofKarnataka On Sept 5 please notify Hesarghatta as a conservation reserve. If not saved Bengaluru will lose 1 of its pristine, ecologically important habitats. Sign the petition now https://t.co/Y6uRkoldhj @Jhatkaadotorg @conserve_ind #SaveHesaraghatta

[Ankita S @ankitasingh67]

@zomatocare Very bad customer service. It seems like only a bot is replying. No matter what response we give, it looks like no one is reading it. No attempt at resolution, and only 1 parroted reply for every email. Seems like we'll head to consumer forum for someone to even listen us out.

[Ankita S @ankitasingh67]

@zomato @zomatocare placed an order, which got cancelled by itself. Auto status say we are not available. Didn't get any call from agent, message received and was asked to wait while we have him entry but he cancelled immediately after our response. Money deducted still !!!!