@SBICard_Connect The reversal is complete now. Thanks for your cooperation. It only happened after I tweeted and the social media team reached out.
The credit card department didn't help one bit.
@SBICard_Connect What exactly is happening. On call your agent told me that the refund will be processed in 15 days. But this is what i got in the email
@SBICard_Connect Now your customer Service team is saying it's a different transaction of 3500 rupees due to which this debit occurred. Previously it was a different transaction of 39000 rupees as informed by your social media team person Surinder
What's going on?
@SBICard_Connect As per my conversation with surinder, I've been informed that the ticket will be raised for reversal. I'm waiting. I have the call recording as well .
@SBICard_Connect And now without providing any resolution you guys have closed this ticket SR#1413756844075
The customer care calls, doesn't say anything, and I get a text afterwards that they couldn't reach me.
@SBICard_Connect Be specific with that transaction you did this with. This card doesn't have any reward points system. Only direct cashback in the statement. Explain yourself