@Adani_One@AdaniOneCare@AdaniOnline
I have placed a order through ADANIONE aap - Duty free T2 Mumbai Airport Arrival & one of the high value product is missing from the order
This needs immediate attention and resolution
It's frustrating the way adani duty free is operating
Respected @nitin_gadkari Sir,
Kind attention: @MORTHIndia@TransportofMAHA@PratapSarnaik
India has made remarkable progress in digitising public services, but the reality of Sarathi/Parivahan grievance support is deeply concerning.
• Emails remain unanswered for weeks
@nitin_gadkari@MORTHIndia@TransportofMAHA@PratapSarnaik A digital platform cannot succeed without accountable and responsive citizen support. If grievances are neither acknowledged nor resolved, where should an ordinary citizen go?
I respectfully request your intervention to ensure:
• Time-bound responses to emails and grievances
@nitin_gadkari@MORTHIndia@TransportofMAHA@PratapSarnaik This leaves genuine applicants frustrated and creates a perception that citizens are forced to depend on agents or intermediaries just to get legitimate work done. That defeats the very purpose of Digital India and transparent governance.
@nitin_gadkari@MORTHIndia@TransportofMAHA@PratapSarnaik • The few responses received are generic, copy-paste replies that fail to address the actual grievance.
• The Parivahan helpline is extremely difficult to reach, and even when a call connects, citizens are often kept on hold for long periods without any meaningful assistance