Anna Salazar-Garba

Qui vivra vierra - only time can tell

[Anna Salazar-Garba @anna_g_salazar]

@gotymebank Can you fix this please and next time notify your users in advance of planned maintenance via sms or email.

[Anna Salazar-Garba @anna_g_salazar]

Hello @gotymebank I tried to withdraw today to 3 different atm machines all failed "Unable to process this request" but then the amount has been deducted in my account upon checking. Your chat option in the app doesn't work saying due to high volume.

[Anna Salazar-Garba @anna_g_salazar]

May nakawithdraw na ba sa BPI?

[Anna Salazar-Garba @anna_g_salazar]

@mayaofficialph @jocosir @thepsyklopse The money that is currently floating right now because of the said system maintenance is supposed to be used by your clients instantly kaya nga sent via instapay. Papasok ang new year na stress ang mga clients niyo. And was there even an advisory for this? Wala di ba?

[Anna Salazar-Garba @anna_g_salazar]

@AgravioCheryl @mayaofficialph @gotymebank Same! @mayaofficialph my transfer to gotyme didn’t arrive. Planning to buy something pa naman sana. 😔

[Anna Salazar-Garba @anna_g_salazar]

Amount is substantial. I had to use a different payment method for my groceries. Imagine having to pay 2x. May paglalaanan din ako ng money na yan. 🫥

[Anna Salazar-Garba @anna_g_salazar]

@gotymebank has nice perks thats why I prefer using it rn than my BPI. Pero naistress niyo ko kahapon. Merchant insist that payment didn’t go through their POS but was successfully deducted on my account. Not your fault, but saying it will take 45 days for reversal is absurd af!

[Anna Salazar-Garba @anna_g_salazar]

@Jeybeh_ @talk2GLOBE Nakuha niyo na po refund niyo? Same issue. Jan 18 pa ko nagrequest then last Feb 3 lang naprocess sa end nila nakakaloka now they want me to wait for another 45 days bago daw magreflect sa card ko.

[Anna Salazar-Garba @anna_g_salazar]

@talk2GLOBE Return the advance payment I made since Dec pa ko stress na stress sa inyo! @DtiPhilippines

[Anna Salazar-Garba @anna_g_salazar]

@enjoyGLOBE 1 week na ung gfiber application namin and paid na 2 mos advance kaya diz year ang installation?

[Anna Salazar-Garba @anna_g_salazar]

@talk2GLOBE Ano na @enjoyGLOBE wala pa din ung refund ko! @DtiPhilippines this should be reprimanded!!

[Anna Salazar-Garba @anna_g_salazar]

@talk2GLOBE Nope not helpful at all. Tried messaging in messenger as well as calling customer service all I get is we will follow up with our sales team. Talking to bots is really not helpful at all. And its getting frustrating especially when you advertise that installation only takes 24hrs

[Anna Salazar-Garba @anna_g_salazar]

@talk2GLOBE I need to speak with a representative. I have dmed my number. I need definite answer! And update on the progress of my request since it has been almost a month!

[Anna Salazar-Garba @anna_g_salazar]

@talk2GLOBE halos 2 mos na ko nahahassle sa inyo. Pinagantay niyo ko ng more than 1 month for installation ng internet na in the end di naman pala magagawa. Now I requested refund for the advance payment na siningil niyo, almost 1 month na ule since the request wala pa din!!

[Anna Salazar-Garba @anna_g_salazar]

@talk2GLOBE @DtiPhilippines @NTCPH They should not even be allowed to take advance payments when service fulfillment is unsure because of this issue. Payments made are consumers hard earned money they could’ve use for other important stuffs or emergencies but can’t. At this point, it is like I’ve been scammed.

[Anna Salazar-Garba @anna_g_salazar]

@talk2GLOBE @DtiPhilippines @NTCPH been trying to reach out with globe for refund of advance payments made since Nov 30 2022 for a service they were not able to satisfy. Refund has been requested since Jan 8 and don’t get any definite answer from them!