Anna Hessenbruch

Head of Engagement and Experience at @ProstateUK

[Anna Hessenbruch @AnnaHessenbruch]

Forgot about Twitter for a while. Thanks for all the lovely tweets following the Supporter Experience Conference ❤️

[Chartered Institute of Fundraising @CIOFtweets]

We have a great new resource on Tech and Tools released today to coincide with @AnnaHessenbruch talk at #SupporterExperience. Read it here: https://t.co/kxOUhZq927

[Anna Hessenbruch @AnnaHessenbruch]

@homemadedigital Thank you! ❤️

[Anna Hessenbruch @AnnaHessenbruch]

@Skipinder Sames.

[CIOF Supporter Experience @CIOFSupporterXP]

Fancy elevating your supporter experience? Better yet, innovating it & doing it cheaper?

(FREE) WEBINAR TOMORROW

Learn from tech-for-good experts how you can provide an effective & bespoke supporter experience using free/low-cost platforms
Register at: https://t.co/7WpAnrIrJ2

[Anna Hessenbruch @AnnaHessenbruch]

@Skipinder 😲

[Anna Hessenbruch @AnnaHessenbruch]

I get asked a lot about engagement scoring. So I wrote a blog about the fundamentals. Have a read and let me know what you think 😌 https://t.co/vFIXgmmgxt

[CIOF Supporter Experience @CIOFSupporterXP]

"Where are charities on their supporter journeys?"
A great blog by @AnnaHessenbruch
https://t.co/uzPmxHiWfR

[Richard Sved @richardsved]

"I ran a marathon for a charity and don't want to do it again but the only ask I ever get from that charity is about running events. We make a lot of assumptions."
@Samcharitydm
"We need to work hard not to second guess what our supporters will want to do."
@ElaineCowen

[Anna Hessenbruch @AnnaHessenbruch]

Thanks to those who attended this afternoon’s session at the @CIOFtweets Supporter Experience Conference! Don’t forget to sign up to the @CIOFSupporterXP newsletter and check out my blog for more SX content https://t.co/385L4nqdES

[Richard Sved @richardsved]

@CIOFSupporterXP @LianneHD @AnnaHessenbruch @JosieBeanFowler Interesting poll results from attendees at #SupporterExperience with "competing priorities/ lack of time" considered to be the main challenge faced.

[Richard Sved @richardsved]

"What gets measured gets done"
"If you can't measure it, you can't treasure it"
@AnnaHessenbruch
#SupporterExperience

[Richard Sved @richardsved]

@LianneHD @AnnaHessenbruch @salesforce @JosieBeanFowler We don't have a monopoly of purpose anymore. There's a lot we can learn about customer experience from companies like @WhoGivesACrapTP.
@LianneHD

"The cause should be the driver, the donor the hero."
Sanita Guddu

#SupporterExperience

[Anna Hessenbruch @AnnaHessenbruch]

@JennieLSullivan @Samcharitydm @Skipinder @KikiKoutmeridou @anniedperez1987 Thanks @Samcharitydm :)

[Anna Hessenbruch @AnnaHessenbruch]

Last chance to sign up to Friday's digital meet-up of the Supporter Experience Network. Topic is organisational culture.
https://t.co/rF9hBholAe

[Anna Hessenbruch @AnnaHessenbruch]

@WayneTheMurray @howardlake @SOFIIisHOT @robin_peake @WaterAidUK @ukfundraising Thanks everyone! The power of the Twitterverse is a beautiful thing! I’ll PM you Wayne :)

[Anna Hessenbruch @AnnaHessenbruch]

I remember a presentation at a supporter experience conference years ago where an international development charity (possibly @WaterAidUK) presented results from a fundraising chatbot on Facebook messenger. Is anyone able to point me to the person who presented?

[Giles Pegram CBE @gilespegram]

How putting their supporters needs at the heart of their fundraising is leading to record appeal responses right now for the @RNLI https://t.co/oYlAAUCDWS

[Anna Hessenbruch @AnnaHessenbruch]

An important message to fundraisers at this pivotal moment!

[Giles Pegram CBE @gilespegram]

Engage the donor.

Outside in-not inside out. Them, not you. Acknowledge their challenges.

Offer regular donors a holiday from their monthly payment?

They’ve been there for you. Now, be there for them at their time of potential need. They won’t forget.
https://t.co/YdhdpM7YZ9

[Anna Hessenbruch @AnnaHessenbruch]

@gilespegram