Su Ann

[Su Ann @annesue]

@MAS Lost luggage on my flight from New York. We’ve received text that luggage has been found and delivered at my current address, but there’s no luggage! Please assist as your phone line keeps dropping! Terrible service!!

[Su Ann @annesue]

@MAS Hi @MAS ,
As mentioned in the DM, we have tried to proceed but keep obtaining the error of EC007 - and the message that we need to call the contact centre.

Pls assist.

[Su Ann @annesue]

Hey @MAS

We’ve been on hold for your Enrich line for the past 1 hour and every time we’ve tried calling for the past week no one picks up.

We are trying to access the @MAS website and am unable to login to book our flights cause of this error.

[Su Ann @annesue]

Time on hold today: 1 hour 30 mins

I am now curious as to how long can we be on hold before the line gets cut off!

#MH #MalaysianHospitality

@MAS

[Su Ann @annesue]

What’s the point of having a website if I can’t even proceed / get assistance when it’s stuck?

[Su Ann @annesue]

@foodpanda_my any assistance regarding this matter?

[Su Ann @annesue]

@Ken_ChanCurry Klcc branch - my deliver time via food panda has not changed since I ordered at 11:45am. Called the branch - said food is out. So where is my meal?

[Su Ann @annesue]

@JKJAVMY Hi, my 2nd dose appointment is to be within 3 weeks instead of 9 weeks. Can we rectify this?

[Su Ann @annesue]

@McEugene17 Try refreshing your profile page. That worked for my dad after a few days.

[Su Ann @annesue]

@JKJAVMY Have tried cancelling my dad’s AZ vaccination but the MySJ app has not reflected the cancellation. Received email - contact in 5 days, etc, but nothing. Have called twice but still no change. @my_sejahtera @JKJAVMY

[Su Ann @annesue]

@tonyfernandes AA handling of flight transfers and informing customers of LOP airport closure needs a lot of work.

[Su Ann @annesue]

@askairasia can we change our flight to depart from bali airport?

[Su Ann @annesue]

@askairasia but people from the 7pm flight on 4/2 r on the 4pm flight? Will the planes definitely fly off today?

[Su Ann @annesue]

@askairasia is there an earlier flight we can take??

[Su Ann @annesue]

@askairasia that's the issue. We registered earlier, but another group was placed ahead of us. How was arrangement made?

[Su Ann @annesue]

@askairasia thanks. Our booking number is K974YF. Can we be put on the next flight out of lombok @ 4pm today. Thanks!

[Su Ann @annesue]

@askairasia hi airasia, been stuck in LOP since ystdy. another grp that registered after us is flying off earlier. how r flghts allocated?

[Su Ann @annesue]

@askairasia currently stranded in lombok because of airport closure. how are flights being allocated out today??!

[Su Ann @annesue]

@askairasia currently stranded in lombok because of airport closure. how are flights being allocated??!

[Su Ann @annesue]

@__earth lunch soon?