Andrew Rodger

born in 🇦🇺. living in 🇬🇧. policy, politics, business, tech, economics, science, gags

[Laura Albrey @laurafromthenz]

Something I've been working on the last few days - Huge number of people coming to our website. I found the change in what people are looking for advice on really striking. Initially flights and sick pay and now redundancy, benefits and being unable to top up energy meters.

[Tom MacInnes @tommacinnes]

Also- and this is a great spot by my colleague Andrew Rodger- you can see on this graph of overnight web traffic the effect of the PM’s speech. There’s a dip as people listen to the speech then a huge surge as they look for advice on the consequences.

[Andrew Rodger @anrodger]

Some good words here from @rebeccakemp about the value of technology in helping consumers to save money on bills for essential services. One way to start tackling the loyalty penalty

[CitizensAdvice @CitizensAdvice]

Today we issued a super complaint to @CMAgovUK as we've found customers who stick with their supplier are losing a total of over £4 billion a year on mobile, broadband, savings, household insurance and mortgage deals. Read more on @BBCNews

[Andrew Rodger @anrodger]

@RoyalMail's redirection service helps people avoid missing important post. But at @CitizensAdvice we've found that the product is stuck in a bygone era, unfairly penalising families that don't share a surname. Coverage from the BBC: https://t.co/iGXsBfsv7c

[Andrew Rodger @anrodger]

“Time’s running out to fix the loyalty penalty” by @matthewrupton https://t.co/44Xdq57zYg

[Caroline Aliwell @CalAliwell]

.@CitizensAdvice recently published its updated energy supplier star rating. You can check it out here: https://t.co/1jjD4t8cXp (thread 👇)

[The Museum of English Rural Life @TheMERL]

look at this absolute unit.

[Andrew Rodger @anrodger]

@FostersUK what is going on here? 1. Melbourne not a penal colony. 2. Definitely not in the desert. 3. Why would you pay ex-convicts in beer?

[CitizensAdvice @CitizensAdvice]

Have you ordered something that hasn't arrived on time? You have rights - and we can help https://t.co/Ur3eRFaYV4

[Andrew Rodger @anrodger]

@citizensadvice finds 30% of home insurance customers renewed their policy without checking for better deals - and could be paying 70% more than a new customer [https://t.co/3ofwmpimdF]

[Caroline Aliwell @CalAliwell]

@CitizensAdvice is calling on the Govt to ensure that vulnerable and rural people can access essential services by confirming funding for the postal network: https://t.co/3cYIyqXxYb

[CitizensAdvice @CitizensAdvice]

6 million people have had their credit card limit increased in the last year without asking - 32% of those showing signs of struggling financially were given a rise https://t.co/RpfItFlcvs

[Andrew Rodger @anrodger]

@Ofcom's broadband auto-comp announcement - @CitizensAdvice response in the Mirror:
https://t.co/LYG7QDrtSM

[Citizens Advice Post and Telecoms @CABPost]

1 in 5 people experience problems with their mail when moving. Why don't more people get it redirected? https://t.co/HcckXcxS0w

[Andrew Rodger @anrodger]

Broadband customers will automatically receive ££ if their internet service fails for more than 2 days, an engineer doesn't show up for an appointment, or their service doesn't start on the day they were promised. Good stuff from @Ofcom: https://t.co/8MluXypb6L

[Caroline Aliwell @CalAliwell]

Paying the lowest mail redirection of £33.99, that's a staggering £203.94 just to redirect my mail (on top of agency costs, etc.) https://t.co/k2gGJHLZyn

[Andrew Rodger @anrodger]

Three changes to the credit card market to help people stay out of problem debt: https://t.co/mQFG5toU9w

[Andrew Rodger @anrodger]

Action from Ofcom on voice-only landlines 'loyalty penalty' - more to be done in mobiles and broadband:

https://t.co/2GCgOHHNJX