@HelloFreshUK you delivery was late and I wasn’t happy with the compensation you offered so I cancelled my subscription. Now the delivery is not coming at all. When will I be refunded?
@virginmedia That’s funny, because you reached out a few weeks ago via Twitter to offer a callback. Seems pretty inconsistent. I’ll wait to see what happens with the forum post, but ideally I’d like some kind of ticketing system as I am sure that there is an error on my account.
@virginmedia as I can’t login to any of my services because I cannot reset my password and as you phone help was completely useless, could you arrange for a competent technical help to resolve my account access issues. This is now many weeks without account access.
@virginmedia I created a post, but could you please arrange for a competent engineer to call me to look at my account as there is obviously an issue with my username/password. I pay a lot of money for my services and I can’t access my account or services outside of my house.
@virginmedia I think there is a fundamental problem with the data on my account but your telephone operator seemed unwilling to help. I need to talk with someone who knows how to fix my account data and won’t just keep asking me to repeatedly rest my password.
@virginmedia I’m fed up with your online service. I can never login, I have reset my password a hundred times and it never works. You have the wrong email address and I can’t access the content I’m paying for. And I can’t make a complaint because I can’t login. It’s a shambles.
@SonyUK just ran an update on my TV and now I can’t enter a password for my wifi unless it only uses numbers. What the actual? And there’s no enter button. This is disgraceful.