Sneha May Francis

Editor | Writer | Movie reviewer | Dubai
"In a world where you can be anything. Be kind."

[Sneha May Francis @antrumtantrum]

@AmazonHelp Thank you for all your help.

[Sneha May Francis @antrumtantrum]

@amazon utterly disappointed with your service. I've wasted so much of my time chasing your agents to sort out a basic return.
Guess this is your twisted way of making a profit - delay the return process and force the shopper to keep the item.
Good business strategy.

[Sneha May Francis @antrumtantrum]

@AmazonHelp Is there a telephone number I can use?

[Sneha May Francis @antrumtantrum]

@AmazonHelp Again. it sends me to another link.
Listen. please save me my time and energy.
I've learnt my lesson. I won't be shopping with you.
There are way more online stores who are doing a better job than you!

[Sneha May Francis @antrumtantrum]

@AmazonHelp Amazon US

[Sneha May Francis @antrumtantrum]

@AmazonHelp So, what would you like me to share via DM?

[Sneha May Francis @antrumtantrum]

@AirIndiaX Thank you!
But, I must add that your call centre agents aren't empathetic to the situation. And, this should change.

[Sneha May Francis @antrumtantrum]

When you tweet @AirIndiaX about a flight they have cancelled but their chat-bot won't issue a full refund - their AI agent reply with DM details - but NOTHING after that. #dobetter #airindiaexpress

[Sneha May Francis @antrumtantrum]

@AirIndiaX I have DMed. Stone silence.

[Sneha May Francis @antrumtantrum]

Utterly disappointed with @AirIndiaX for handling cancellations during the current crisis. An email cancelling the flight is sent & v are told to contact a chat-bot for the full refund, but their AI agent isn't clued in & asking for cancellation fees. #dobetter #airindiaexpress

[Sneha May Francis @antrumtantrum]

@AirIndiaX I have DMed you.

[Sneha May Francis @antrumtantrum]

It will be open to students from Grade 9/Year 10 to Grade 12/Year 13, with every Dubai private school allowed to nominate one student

https://t.co/qi7VA4kgXF

[Sneha May Francis @antrumtantrum]

@DXB Hi,

Is there any update on this?

[Sneha May Francis @antrumtantrum]

In his phone call with Trump, the UAE president also urged making aid available for Gaza residents as well as supporting the two-state solution.

https://t.co/1SfNxq3JYj

[Sneha May Francis @antrumtantrum]

The UAE's quest to reach the World Cup, the first in 36 years, received a major boost with a dramatic late win in Riyadh.

https://t.co/0ZnY3VDynq

[Sneha May Francis @antrumtantrum]

@toryburch I have DMed you. But, yet to hear back.

[Sneha May Francis @antrumtantrum]

@toryburch Utterly disappointed with your unhelpful staff at Dubai Mall, who refused to issue a refund on a purchase. The staff claimed Tory Burch doesn't issue refunds only exhanges. This contradicts the fineprint on the UAE website, which confirms refunds can be processed

[Sneha May Francis @antrumtantrum]

And, for an ardent fan of the brand and what it stands for, this is truly disappointing.

[Sneha May Francis @antrumtantrum]

Here's the latest on the flights to Basra, Baghdad, Beirut and Tehran
https://t.co/nZRrZWqhiS

[Sneha May Francis @antrumtantrum]

‘Will my leg grow back?’ Thousands of children in Gaza face life with lost limbs
https://t.co/fMCACHIiXE