@Revolut@RevolutBusiness
Revolut: Technologies that Ruin Customer Experience — From Love to Hate in a Single Step
We have been using Revolut Business as one of our primary business accounts for three years now. For three years, we had zero issues: standard inquiry procedures, reasonable deadlines, and no blocks.
On February 2nd, 2026, without any prior notice, I noticed a card payment failed. The card was blocked. "Okay," I thought, "I just need to unblock it." After digging a bit deeper, it turned out the entire account was fully restricted. No email notifications, no in-app alerts, no document requests, and no timeframe provided for the review. Nothing.
The support response was: "This is a standard security review procedure; please wait 1 to 5 business days."
I figured these things happen. A block is unpleasant, but if that’s the case, we’ll wait. We informed our clients, whose funds were effectively frozen, that they would need to wait 1 to 5 business days.
Today is the 5th business day. Aside from generic support replies claiming this is "normal," we have received ABSOLUTELY NOTHING—no official requirements, no explanations. We cannot withdraw funds; the account is simply dead.
Is this normal? You be the judge. We have extensive experience dealing with bank AML (Anti-Money Laundering) procedures, and this total lack of communication is staggering, as is the absence of any reasonable explanations or requests.
And this company is planning an IPO?
We have already filed a formal complaint with Revolut. Next week, we will be submitting a complaint to the regulator.
My advice to everyone? Do not open accounts with Revolut if you were planning to, because one fine day they might block everything without explanation. And if you are already using them, think carefully about whether you really need this kind of risk.
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@cerebro_hq
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