@buildwtim I would first check what “zero” counts: no accounts created, or no signup event recorded? run one test signup and check both. then split visitors who never start from people who start and hit an error. those need different fixes.
a handover detail worth writing down: what should someone do when the usual owner is away?
which inbox holds the request, who can pick it up, and where is the next action recorded?
a workflow that depends on one person remembering every conversation is hard to hand over.
@UxDamini_ the map and trip recap make the outcome clear. I would test whether someone can create one trip before seeing all six intro screens, then show the planning and collaboration tips when they reach those features. does the first trip need photos to get started?
a useful question before building a business tool:
“can you show me the last time this went wrong?”
a corrected order, a missed enquiry or an abandoned form gives you something concrete to work from.
then ask how they fixed it. that workaround may be part of the product brief.
a website audit is easier to act on when each issue names the task it interrupts.
“mobile menu overlaps the enquiry button” gives someone a fix to check.
“UX needs improvement” leaves them guessing.
then verify the task works after the change.
@favoritetechgal I’d use one real task as the learning project: build it, trigger a failed API call, then hand it to someone else to run. being able to explain recovery and maintenance is useful whichever tool the client chooses.
before automating follow-ups, define what stops them.
a reply, a booking, or “not interested” should change the next action.
a reminder sent on schedule can still be the wrong message if the conversation has moved on.
@justin_butlion were those 40 visitors people who currently juggle the tools LiveWire would connect? I’d ask a few what they checked the last time something went wrong. that could help distinguish demand for a feed from a need for one specific alert.
a form error should not make someone start again.
keep the details they entered, point to the field that needs fixing, and say whether anything was submitted.
a vague “something went wrong” leaves people guessing whether to retry or wait.
one form field I would question: a required phone number when email is enough for the next step.
ask for the details needed to respond, and explain why you need them.
“we might need it later” is a weak reason to collect it now.
@wespreadjam I'd shortlist these by where the intended buyer actually looks, then track referral visits and enquiries. For a local service business, a software directory probably wouldn't be my first stop.
we started TechSaviour by asking people we knew for referrals.
still figuring this out: can someone explain who we help without listing our services?
'a business losing enquiries between its website and follow-up' gives a person more to recognise than 'we build websites'.
@webdesignerng we started with referrals from people we knew. now we're sharing practical work in founder communities and looking for sales partners. still figuring out a repeatable way to get qualified conversations.
before connecting an automation to a live business inbox, I would write down how to pause it.
who can stop it? what happens to queued work? how do we know which actions already ran?
a workflow needs an off switch as much as a trigger.
@noelcetaSEO Which page types are getting organic clicks already? Would be useful to see how those visits connect to the first sale, alongside the indexing numbers.
a small detail I would include in an enquiry dashboard: explain why the list is empty.
“no new enquiries” and “could not load enquiries” need different messages. otherwise someone can mistake a broken sync for a quiet day.
@shawngorham I would start with a template builder you can update yourself. One page: services, service area, real photos and a clear call button. Test it on your phone before adding the link to GMB.
before a website handover, I would ask the owner to update one real thing themselves: an opening time, a service price or a photo.
where they get stuck tells you what needs fixing or explaining. a handover PDF alone won't show that.
@greco_dev I would scope copy, design, integrations and revision rounds before quoting. ‘one page’ can mean very different work. Hosting and ongoing support need a clear price too.
one question I would ask before adding an automation:
if this runs twice, what happens?
a duplicate notification is annoying. a duplicate booking or invoice needs a different level of care.
define the expected result before connecting the tools.