Anupam Gupta

MBA Candidate at Fuqua School of Business. And that is pretty much all I have time for right now...

[Anupam Gupta @Anupam_Gupta]

@Hyundai Now your dealership says they can't replicate the issue and hence no problems with the car. What a joke. The video clearly shows the car throwing an error code. Do your technicians know how to diagnose @JimEllisHyundai ?

[Anupam Gupta @Anupam_Gupta]

Absolute shocking service and quality. My @Hyundai_Global #Ioniq5 12V battery has dies 3 times, the @JimEllisHyundai service team has no resolution. @Hyundai has been jerking me around for 2 weeks now and no one seems to care. I am paying for a car I can't use.

[Anupam Gupta @Anupam_Gupta]

@Hyundai I call on the @TheJusticeDept to initiate an investigation against @Hyundai for selling an unreliable and defective Ioniq 5 EV that is a public safety risk

[Anupam Gupta @Anupam_Gupta]

@Hyundai It takes my case manager days to get back to me, and the answer is always I can't help you till @JimEllisHyundai says the car is defective. Meanwhile I am continuing to pay for the car, while it sits at the dealership. How pathetic is this company?

[Anupam Gupta @Anupam_Gupta]

@Hyundai Despite video evidence and multiple issues over 3 months, @Hyundai does not believe us and continues to say "We can't replicate the issue, hence the car is fine" when it clearly is not. Despicable service. No escalation path. Just canned replies every time. @FOX5Atlanta @ajc

[Anupam Gupta @Anupam_Gupta]

@Hyundai @Hyundai @JimEllisHyundai have harassed me and ignored all calls for resolution. They refuse to diagnose a clearly defective car and provide no resolution. I have a 3-month old baby at home and we are struggling without our vehicle. No loaner, no rental. @FOX5Atlanta @ajc

[Anupam Gupta @Anupam_Gupta]

@Hyundai #PSA DO NOT BUY THE #Ioniq5. Its one of the worst made cars ever, and cannot believe @Hyundai continues to sell it without correcting the 12V battery and ICCU issues. @FOX5Atlanta @ajc

[Anupam Gupta @Anupam_Gupta]

@Hyundai You have no regard for your customer's frustrations. All I am going to get now is a canned "We are working on your case". This has been ongoing for a month. What have you ACTUALLY done to help me?

[Anupam Gupta @Anupam_Gupta]

@Hyundai I will be reporting this to the Better Business Bureau and consulting with lawyers to initiate legal proceedings against @Hyundai . You guys are putting public safety at risk by selling a car that can shut off anytime, and harassing customers

[Anupam Gupta @Anupam_Gupta]

5 days at the dealership and no answers. Your customer care has no idea what is happening. The communication has been non existent and has no outcome. One of the most disgusting experiences of my life. @Hyundai you are frauding people by selling a defective car

[Hyundai USA @Hyundai]

@Anupam_Gupta We would like to take this opportunity to look further into your concerns. Please kindly provide us your full name (registered owner), VIN, best contact number and any additional information regarding your concerns. Thank you. ^cc

[Anupam Gupta @Anupam_Gupta]

@Hyundai Sending all the information over message

[Anupam Gupta @Anupam_Gupta]

@Hyundai @Hyundai_Global This time I don’t want the canned “We will reply in 3 business days” reply. You better come up with an actual fix. Please give a damn about your customers @Hyundai

[Anupam Gupta @Anupam_Gupta]

@Hyundai It happened again. Absolutely bonkers how bad the #ioniq5 is. Here is proof this time. Hoping this time your dealership and customer care resolve it. Still think this is resolved @Hyundai @Hyundai_Global ?

[Anupam Gupta @Anupam_Gupta]

@Hyundai @Hyundai_Global Amazing that @Hyundai is selling a car that is literally breaking down with a faulty 12V and ICCU. Hundreds of such stories worldwide and yet absolutely no resolution. Still continue to fleece customers out of their hard-earned money and create headaches for them.

[Anupam Gupta @Anupam_Gupta]

@Hyundai 3 days since the case manager has contacted us. Calls go to voicemail, emails are not replied to. What kind of customer service is this @Hyundai_Global @JimEllisHyundai

[Anupam Gupta @Anupam_Gupta]

@Hyundai Make a car that actually works and is reliable. Go back to the drawing board and actually see where you screwed up, instead of offering empty promises to your paying customers. Get case managers who actually want to resolve instead of ignoring people in distress

[Anupam Gupta @Anupam_Gupta]

@Hyundai Your case manager has disappeared with no trace. No communication. And this is the 2nd case manager who has provided no resolution. Do you think we have nothing else to do but keep calling you to talk to your case managers? What is your responsibility in this?

[Anupam Gupta @Anupam_Gupta]

@Hyundai How can you sell a ~$60K car that has so many known ICCU and 12V issues. And then continue to market it. I wish I had never bought this car. Don't go by the shiny tech, it will literally die on you and @Hyundai will do absolutely nothing to resolve it

[Anupam Gupta @Anupam_Gupta]

I have a 3-month old at home, and the car dies whenever it pleases. The car is less than 5 months old, <2K miles. Pathetic. Customer care has disappeared, no responsibility. What a pathetic vehicle #ioniq5 is. Shame on you @Hyundai

[Anupam Gupta @Anupam_Gupta]

@Corie_Barry I have sent you a detailed email on my frustrations and the weeks-long saga I have had to deal with. I hope you read it and action on it @BestBuy @BestBuySupport

[Anupam Gupta @Anupam_Gupta]

Have called 3 times in 24 hours and all I hear is we will reschedule in 24-48 hours. No empathy, no apology, no action. @BestBuy is pathetic in their management and will not fix their own mistakes. No coordination between teams and a sad way to run a business

[Anupam Gupta @Anupam_Gupta]

@BestBuy @BestBuySupport one of the worst customer service experiences of my life. Repeated calls, after being a TotalTech member, and absolutely no response or support. Have appliances lying in my garage with no one to install them. Pathetic #fraud #totaltech disgraceful

[Anupam Gupta @Anupam_Gupta]

@BestBuySupport @BestBuy @Corie_Barry please fix this. Very disappointed in your service. Very disappointed that this has taken 10 days and I still don't have what I need. Appalled at the lack of intent or care from your company