Anurag Verma

Learning is a journey to infinity, enjoy the ride.

[Anurag Verma @anuragvermapune]

@bhash Yeah good products with awful services. Wish anybody at Ola cared.

[Anurag Verma @anuragvermapune]

Updates:

• Legal intimation sent
• NCH complaint raised, closed without resolution
• Consumer Forum case filed – 15 Jan (under scrutiny)
• Scooter picked up – 25 Jan
• No communication from Ola since

@nch1915 @OlaElectric

[Anurag Verma @anuragvermapune]

another amazing service from @OlaElectric

scooter won't start after update, requested service with tkt no 10899312, 9 days of no show even after escalation. called again and they created new tkt 11005812 which got auto closed. no calls,msgs or update received.

[Anurag Verma @anuragvermapune]

its awful to talk to @OlaElectric customer care. Finally need to move to consumer forum.

[Anurag Verma @anuragvermapune]

No action till reminding last time before moving to consumer forum. will file complaint on Wednesday morning.

[Anurag Verma @anuragvermapune]

Zero action till date

[Anurag Verma @anuragvermapune]

@DhanValue One strong reason is their attitude towards service. Its a big pain.

[Anurag Verma @anuragvermapune]

wow, not a single action in one full month... even after paying for the towing charges.....except the message on X, saying we are actively working on it 😁😁....what a shame.

@OlaElectric @Olacabs @bhash

[Anurag Verma @anuragvermapune]

Shaandaar 25 days of no action. @OlaElectric @bhash @Olacabs

[Anurag Verma @anuragvermapune]

@OlaElectric No further updates or progress till date, except message on X saying "we are actively working on it"

@bhash what should I do next?

[Anurag Verma @anuragvermapune]

After tagging Mr @bhash, ola people were able to reach me on phone only to schedule a paid vehicle pickup, was told pickup will be in 24 hours. I did pay towing charges, and waiting since then for pickup.

@OlaElectric

[Anurag Verma @anuragvermapune]

@OlaElectric 16-17 days. and i am still waiting for a resolution.
@bhash sirjee just a suggestion, hyper service should not just be availability of service centre or staff....people who are willing to get things fixed instead of taalofying is needed.

[Anurag Verma @anuragvermapune]

@OlaElectric Somehow ola sales people were able to call asking me that i visited their website and which scooter i was looking to buy. :)

[Anurag Verma @anuragvermapune]

@OlaElectric no calls, email, sms or visit, just a reply here that i was unreachable......and ticket got closed. no idea what to do next

[Anurag Verma @anuragvermapune]

After posting here, another new ticket 11011901 got created yesterday night. Any kind of action is still awaited.

[Anurag Verma @anuragvermapune]

@OlaElectric finally the issue has been resolved and scooter has been delivered. Thanks for the efforts.

[Anurag Verma @anuragvermapune]

@bhash Dear Sir, from booking to paperless registration of vehicle, all the way till delivery date is impressive.
Delivery somehow has become a nightmare for me. Waiting since 21 days post delivery date (due to a manufacturing defect in scooter). No technician visited till date.

[Anurag Verma @anuragvermapune]

Raised tickets with support, did many followups with store and escalated here with @OlaElectric as well but nothing happened yet. Any ideas what should be next step??

[Anurag Verma @anuragvermapune]

@RI_pedia @OlaElectric Wish their stores (experience centres aa they call it) had things organised too...

[Anurag Verma @anuragvermapune]

@HimantaBishwaa ye bechara bhi status hi daal paya bas...