Anushka Gilani

Constantly looking for new things to obsess over.

[Debs @bdebs10]

10/23 4AM:My friend & I were coming back from Diwali dinner in our @lyft.During the ride,the driver made unusual passes by asking intimate questions. In the 2 drop process, he made us feel very uncomfortable and unsafe, and forced me to give him a 5 rating. #lyft #customersafety

[Abhinav Singhvi @aabhinavsinghvi]

What an amazing 12 weeks! Thank you @DrGiesler and #CX19 cohort. We learnt so much, we enjoyed so much! @SchulichSchool will miss you.

[Anushka Gilani @AnushkaG]

@Spotify The music one listens to is so intimate and personal, but @Spotify's managed to naturalize the act of sharing your stats on public platforms. #CX19

[Anushka Gilani @AnushkaG]

Everyone's sharing their decade of music listening behaviour on @Spotify. With some consumers clocking over 26000 mins, it's clearly become an Obligatory Passage Point as well as bragging rights for many. #CX19

[Anushka Gilani @AnushkaG]

My final assignment for #CX19 was all about exploring a new servicescape for the Adults Fans of #Lego. Tried my hand at editing a video for the first time and I must say, it was a breath of fresh air between all the word docs and PPTs I've been working on for my other classes.

[Anushka Gilani @AnushkaG]

"It's not Customer Experience Design, its 'Experiences Design Customers'". Such delightful nuggets of information even in the last #CX19 class with @DrGiesler Thank you for a thrilling and engaging 12 weeks!

[Ee Tat Lim @oommgget]

This evening, a new #lego adult retail experience will be unveiled. Stay tuned for our video! #CX19 @AnushkaG @alexfeelingcold @Cx19Ryley @investinAI

[Anushka Gilani @AnushkaG]

Today's discussion: How Bavaria reinvented its experience by keeping Neonazi insurgents out. It never occurred to me how servicescapes with a politically charged history reinvented its customer experience design. #CX19

[Anushka Gilani @AnushkaG]

@Grammarly Seems like this is a recent addition to the tool! I thought I missed it all this while!

[Anushka Gilani @AnushkaG]

The biggest challenge in written communication is to get the tone right. Recently, I've started to notice my @Grammarly extension assessing the tone of my text through emojis. Using AI to help people write better beyond just grammar correction! #CX19
https://t.co/B9PlHAoD9Y

[John Tory @JohnTory]

To further celebrate the 60th anniversary of @YorkUniversity, the Toronto sign will be lit in red and white today in recognition of this significant milestone.

[Anushka Gilani @AnushkaG]

@DrGiesler @NestleUSA @Heineken Looking forward to the next class!

[Anushka Gilani @AnushkaG]

Only way to win customers: Influencing the institutional influences that drive, shape and constrain their lives. #CX19

[Anushka Gilani @AnushkaG]

Had a group meeting for my Strategic Mgmt project on @BeyondMeat today morning. Used concepts of inversion and brand doppelgangers learned in my CX class to develop a problem statement - How can BeyondMeat invert its narrative to combat doppelgangers? #CX19 #Sharetheknowledge

[Anushka Gilani @AnushkaG]

Just watched an Uber ad on pre-roll that highlighted its phone number anonymity feature to ensure passenger safety. Another example of Uber using empathy to improve CX. #CX19

[Anushka Gilani @AnushkaG]

@InDMnifier Agreed. They're actually 'discussing' the current value of the piece. One could also look at it as 'performance art' where the buyer becomes part of the performance.

[Anushka Gilani @AnushkaG]

Is this a marketing gimmick to create buzz around the art world, or did Banksy just pull off the greatest prank?
https://t.co/It1KAMkeiN

#SBMK18 #marketing

[Anushka Gilani @AnushkaG]

Extremely interesting read. Is there is an order in the chaos? A sense of calm in the madness? https://t.co/4ZyEsdrn7P

[Mint Lounge @Mint_Lounge]

Why do Indians prefer disorder over order? Manu Joseph (@manujosephsan) offers a dissection of the Indian psyche https://t.co/6cAN2hVWGG

[Anushka Gilani @AnushkaG]

Went to college, met some professors, flitted from desk to desk for paperwork & now braving a Virar train. #Xaviers #Dejavu #Nostalgia

[Anushka Gilani @AnushkaG]

Putting fake lashes is a scary thought, let alone flickering LED lashes. #Soextra https://t.co/WUtr3yLo1c

[Mashable @mashable]

Let your eyelashes be the center of attention