RyleyKeatingCX19

Schulich MBA - Customer Experience Design 2019 #CX19

[RyleyKeatingCX19 @Cx19Ryley]

All I can think of listing to @DrGiesler during tonight's wrap up class https://t.co/jxcKwtixcV

[Ee Tat Lim @oommgget]

This evening, a new #lego adult retail experience will be unveiled. Stay tuned for our video! #CX19 @AnushkaG @alexfeelingcold @Cx19Ryley @investinAI

[RyleyKeatingCX19 @Cx19Ryley]

Ever wondered what underwater images would look like without all the water? Here's a great video showing how #AI isn't positioned as a replacement, but as a tool to support marine scientists in their field work #CX19

https://t.co/G6QIuwaClK

[RyleyKeatingCX19 @Cx19Ryley]

"Wine and sunsets might imply a date, but it might also just be loneliness" - @DrGiesler with the #CX19 one liners showing us why the assemblage network is much more than the sum of its parts

[RyleyKeatingCX19 @Cx19Ryley]

@Arun_srinivas1 @DrGiesler Oh contraire! Consistently vocalizing the same message can lead to a compounding effect of potentially deadly doppleganger brand images. Better to change the message before these issues come to a head #CX19

[RyleyKeatingCX19 @Cx19Ryley]

Doing some class reading over my lunch for #CX19 class tonight with @DrGiesler and I've got one big question on my mind: when redesigning retail spaces into destinations, how much is too much? How can brands find that sweet spot and avoid becoming gimmicks?

[RyleyKeatingCX19 @Cx19Ryley]

@DrGiesler Take Lowes Foods, while they saw results from re-imagining their retail space, can a sausage mascot and chicken dancing employees really take that much credit? Looking forward to some great discussion tonight! #CX19

[Carla Kavinta @ckavinta]

Great #CX19 class with @DrGiesler discussing sociopolitical, identity/emotional, and cultural factors that marketers can use to reinforce, rise above, or ridicule populist worlds! Nice work to both teams on dissecting these factors within the context of Tesla! 👏🏼

[Flintor @TheFlintor]

The first 3 seconds of a shower when you don't let it run first.

[RyleyKeatingCX19 @Cx19Ryley]

Big shout out to @LEGO_Group for giving our #CX19 group so much material to build a poster on! Now to have a look into the brick and mortar experience

[RyleyKeatingCX19 @Cx19Ryley]

Safe to say we took the time to build this poster brick by brick #CX19

[Invest in AI @investinAI]

So excited about our #CX19 poster presentations today! Can’t wait to see what other groups come up with and share our work with everyone.. I can only reveal that it is not about Tesla this time. @DrGiesler @Schulich

[RyleyKeatingCX19 @Cx19Ryley]

Whoever gave the advice to keep your personal and professional lives separate obviously never had a chat with @DrGiesler, the ability to bridge the gap between niche populist worlds and mainstream thinking is today's secret sauce for success in your professional life #CX19

[Lorenza Tucci @lorenza_tucci]

3 hours in class were enough for @DrGiesler to demolish the common belief that the key to a brand’s success is consistency. What really matters is the ability to promptly #invert, and ideally to #anticipate, #doppelgänger brand images. #CX19

[Alexander Pau @AlexPau5]

Constant reinvention is important for companies to survive. However many don't realize that this is equally important for marketing. Inversion of negative brand images is crucial to future company growth. #CX19

[RyleyKeatingCX19 @Cx19Ryley]

The dichotomy of #platformmarkets: we, as get consumers, become more empathetic (that's good!), but massive platform companies (your Ubers and AirBNBs of the world) get let off the hook more often (that's bad!). Interesting philosophical chat w/ @DrGiesler tonight in #CX19

[Albina Mamonkina @AlbinaMamonkina]

Empathy is such a strong emotion that it drives platform success. @DrGiesler perfectly explained how Uber leveraged this emotion with its consumers and turned a negative brand image into a more positive one. #CX19

[RyleyKeatingCX19 @Cx19Ryley]

Who know selling coffee could be such an in-depth topic? Great guest lecture tonight from @DrVeresiu #CX19