Aidan O'Neill

Castlewellan, Co. Down, now in the big schmoke. Views & opinions very much my own.

[Kitman Labs @KitmanLabs]

Congratulations to Eimear Smyth, our incredible Applied Performance Specialist at Kitman Labs!
She didn't just shine on the field—she blazed. Scoring an astounding 1-9, she led @FermanaghGAA to triumph over Louth, clinching the TG4 All-Ireland Junior Football Championship title!

[Aidan O'Neill @aoneill75]

@AerLingus Is there an update from your side? I’d prefer to get this resolved now, some 13.5 months after the initial flight cancellation instead of having to go down the legal route. What update can you provide please?

[Aidan O'Neill @aoneill75]

@AerLingus I’m still here, 13.5 mths on from my canceled flight with your partner Emerald, after you having re-escalated a number of times, what’s the latest in this saga? I’ve DM’d you numerous times, so I don’t believe there’s any point in doing so again, you have my details!

[Aidan O'Neill @aoneill75]

@AerLingus exactly one year ago since my flight was cancelled for which I’m yet to receive a refund for, along with associated costs. Let’s go through the panto of re-escalating with Emerald. Is the hope that customers will just go away?

[Aidan O'Neill @aoneill75]

@AerLingus 10.5 months on from my delayed flight for which I’m due a full refund and compensation on associated costs. Your partner carrier Emerald’s approach to customer service and resolution has been nothing short of disgraceful. I booked the tickets through you. What next?

[Kitman Labs @KitmanLabs]

Kitman Labs and @premierleague are hosting a masterclass on transforming player pathways at the @LeadersBiz Performance Summit this afternoon in London.

Learn more about the event here: https://t.co/m2UMvxCw46

#LeadersWeek #SportsIndustry #PerformanceSummit #PremierLeague

[Aidan O'Neill @aoneill75]

@LorcanHedgehog Seatbelts

[Aidan O'Neill @aoneill75]

@AerLingus I’m still waiting for an update from your partner Emerald Airlines for a refund for flight, accommodation and match ticket for a 6N game in Cardiff wayyyyy back in February……

[Aidan O'Neill @aoneill75]

@CaptnLumpy Ah Sky City is awesome

[Kitman Labs @KitmanLabs]

Exciting Announcement! 📷

We are partnering with @MLSNEXT as we launch the new League Operations Solutions for iP: Intelligence Platform.

Read the release: https://t.co/P4E624YY2A

#MLSNext #performanceintelligence

@MLSNEXT @MLS @MLSNEXTPRO @joefav

[Aidan O'Neill @aoneill75]

@AerLingus_l Don’t think so lads_l

[Aidan O'Neill @aoneill75]

@CaptnLumpy But where’s the body?

[Aidan O'Neill @aoneill75]

@AerLingus 2/2 chat about the tail that wags the dog. I booked through you @AerLingus, not Emerald, so it’s up to you to make this right. Sponsors of our national rugby, whom I was going to watch live … please do something effectual.

[Aidan O'Neill @aoneill75]

@AerLingus can you re-re-escalate my case with your partner carrier Emerald please? It’s been open since Feb 4, 2023. Thank you.

[Aidan O'Neill @aoneill75]

@AerLingus Hi team

Maybe you can re-re-re-re-escalate to Emerald? It is extremely disappointing to note that the level of regard shown towards your customers, it has been nothing short of disgraceful. This is wholly unacceptable and needs to be addressed immediately. 1/2

[Aidan O'Neill @aoneill75]

@AerLingus Both actually. Reimbursement for the flight, return of Avios points and reimbursement for match tickets and hotel accommodation for 6N Wales v Ireland game …

[Aidan O'Neill @aoneill75]

@AerLingus @AerLingus can you escalate again please? Emerald have gone dark …. again. As a reminder, this is ongoing since 4 February. A simple customer reimbursement and compensatory solution should not take 3+ months to resolve.

[Aidan O'Neill @aoneill75]

@AerLingus any updates from your side?

[Aidan O'Neill @aoneill75]

@AerLingus I’m still having a refund issue with your outsourced partner carrier Emerald Airlines. Ongoing since Feb 4th. It’s clear their philosophy is to ignore the customer until they just give up… they’ve picked the wrong customer. Kindly re-escalate the matter with them.