aparna deora

[aparna deora @aparnadeora]

@lufthansa commend Lufthansa on good customer service. It took some time but they honored their assurance/guarantees to us and remediated our situation around billing. Thank you.

[aparna deora @aparnadeora]

@lufthansa I received a reply to just wait. We have called over 5x, emailed/submitted forms 3x and it has been over 6 weeks. This is not really acceptable.

We cannot provide you with an estimate of waiting time, as every claim is handled individually. /Lilly

[aparna deora @aparnadeora]

@Lufthansa_USA @lufthansa struggling to get any customer service for a flight on August 24th where we charged over $1800 for an upgrade to business but downgraded to economy seats. Want my refund, submitted forms 3x, but can’t speak to anyone.

[aparna deora @aparnadeora]

Thanks to Roxanna, manager at Hertz SFO! She quickly searched and found my husbands lost phone from our returned rental car. She was efficient and allowed us to still make our flight home. #hertz #thanks #greatemployee

[aparna deora @aparnadeora]

Just entered the ultimate birthday giveaway from @thefactory_stl! Enter here: https://t.co/on5wtL98fv

[aparna deora @aparnadeora]

@airindia it has now been 368 days. NO ONE has called or emailed me regarding lost baggage claim. I have provided all paperwork. You suck.

[aparna deora @aparnadeora]

@airindiain Can someone call or email me directly. It has been nearly a year. I can’t talk to anyone. Customer service says they can’t help me. I have called India airport MULTIPlE times and no one answers. Would help to talk with someone vs pointless bot responses. @airindiain

[aparna deora @aparnadeora]

@airindiain Lost our bags. No replies to our claim, emails and calls.

[aparna deora @aparnadeora]

@airindiain @airindiain it has been 288 days and have not received and reimbursement. I haven’t even gotten a call or email or communication. Customer service is a joke! Do something!

[aparna deora @aparnadeora]

@airindiain @airindiain it has now been 244 days. We have received $0 reimbursement from our trip where all our bags were lost! We needed to buy everything and received no $$$. Have submitted receipts over 6m ago. Have called and emailed multiple times. Do Something!!!

[aparna deora @aparnadeora]

@airindiain @airindiain it had been 204 days! Please tell me when I can get my reimbursement for purchases due to lost bags on my trip.

[aparna deora @aparnadeora]

@airindiain @airindiain I am still waiting. It has been 182 DAYS! I am waiting for my reimbursement. Can’t talk to a person. Only bots.

[aparna deora @aparnadeora]

@airindiain @airindiain @TataCompanies it has been 151 days. I have emailed, called and tweeted. I have sent in all requested information MULITPLE times. You are good at bot replies. I want reimbursement for purchases I had to make as you lost my bags for my entire trip.

[aparna deora @aparnadeora]

@airindiain It has been 147 days. No one has contacted me.

[aparna deora @aparnadeora]

@airindiain @airindiain today is Day 147! No reply from Air India about my luggage. I submitted all information, receipts and have heard nothing from Air India!!! You are the worst.

[aparna deora @aparnadeora]

@airindiain @airindiain it is Diwali the New Year. You OWE my family money along with an apology. It has been 123 days since you lost our bags. We have received nothing from you. Make this right!!!!

[aparna deora @aparnadeora]

@airindiain @airindiain it has been 130 days. NOTHING from your baggage group. I lost all my bags for over 10 days in India. I received NO financial compensation and had to waste my trip time shopping for clothes to replace the lost ones. I want my MONEY!!!!

[aparna deora @aparnadeora]

@airindiain Air India lost my bags over 123 days. They have provided no compensation even though we had to purchase all new clothes since we lost all our baggage. It is Diwali… time to correct the wrongs.

[aparna deora @aparnadeora]

@airindiain Liars.

[aparna deora @aparnadeora]

@airindiain @airindiain is the worst. Today is day 98 and NO payment, communication or service. We deserve a reply.

[aparna deora @aparnadeora]

@airindiain I have received no info from them!!!!