Aparna

India, US, AUS. Home is where the heart is! Head of Marketing in e-commerce & marketing automation cos., ex-PR agency. Living Down Under. Mom of 2, wife of 1.

[Aparna @aparnagray]

@woolworths when Google ads go wrong! Hilarious description for Advil! 🤪

[Aparna @aparnagray]

After 4 days there is STILL no response from #Singaporeair baggage department. @SingaporeAir you are incompetent. @dnataSupport cannot proceed until they hear from you. Where is my bag?🤬🤬🤬🤬 please respond.

[Singapore Airlines @SingaporeAir]

@aparnagray Sorry to hear this, Aparna. We regret that we are unable to DM. That said, we note that our colleagues in the relevant department have been in touch with you. Kindly be advised to continue liaising with them as they are best positioned to address your concerns. Thank you.

[Aparna @aparnagray]

@SingaporeAir No response still from Singapore Airlines regarding this. Dnata still waiting to hear where my bag is. This is ridiculous. Please respond #singaporeair

[Aparna @aparnagray]

@SingaporeAir @flyscoot @dnatatravel @dnataSupport
Can't believe in 2022 none of the above cos. can track my checked in bag, missing for 48 hrs on a v common route: BOM-SIN-MEL. Was told it arrived this am, and then it was in customs, and then told that it's still in SIN? WTF😡

[Aparna @aparnagray]

@SingaporeAir They can only work with the information they receive and they haven't received a response from SIA. I have important work items in the bag that are needed to do my day to day job, not to mention personal items required daily .

[Aparna @aparnagray]

@SingaporeAir And this after I was told in Changi personally that my bag would be transferred when SIA agent handed me my boarding pass after I showed her my baggage tag. Your response via this tweet is not good enough as is the lack of your comms with Dnata.

[Aparna @aparnagray]

@SingaporeAir Thanks for the reply. DNata baggage services have been awaiting a response from SIA for 24+ hours regarding this and hasn't seen a response or any indication why my bag wasn't on the flight this am or transferred to Scoot in the first place in Changi.

[Aparna @aparnagray]

#SingaporeAir @flyscoot @singaporeair @dnatasupport @dnatatravel

[Aparna @aparnagray]

@SingaporeAir @flyscoot @dnataSupport @dnatatravel
NOT ok for these cos. to expect me to sit on my hands and wait while they first lose my bag & be incompetent at tracking it. Shocked with the likes of #SingaporeAir who I've loved & respected for YEARS they've lost a customer

[Aparna @aparnagray]

@SingaporeAir @flyscoot @dnatatravel @dnataSupport
Most mis-managed process. It's been impossible to work without imp items in my bag and my livelihood is suffering. I expected better. No one seems to know where my bag is & when it will arrive in Mel. Need response asap. DM me.

[Aparna @aparnagray]

@SalotMiloni @MeetMagentoIN @cedcommerce Congratulations Miloni and thank you!

[Aparna @aparnagray]

Amazing @dotdigital customer case study with @stoneandwood. Check it out here: https://t.co/mhbX1ipL9z #marketingautomation #emailmarketing #CustomerSuccess

[Aparna @aparnagray]

Technologies like #AI and #MachineLearning are crucial game-changers in the #marketing and sales toolkit. How can businesses best use them to surface and funnel data effectively for enhanced CX? Check out my recommendations here:
https://t.co/YdYbk2wier via @ITBriefAU @dotdigital

[Dotdigital @dotdigital]

Check out how our client @remedykombucha has not only enhanced #CustomerExperience but also built a stronger approach towards brand recognition & #CustomerRetention. And as result, has seen 15% of its revenue come from emails, in the last 12 months.

https://t.co/d1NXrHk7No

[Aparna @aparnagray]

NEWSFLASH 📢 So proud to announce that @dotdigital is making some big waves in the news today! We've been named as a strong performer in The @Forrester Wave™: Email Marketing Service providers, Q2 2020 report:

https://t.co/dE7RxuriE6

#emailmarketing #omnichannelmarketing

[Aparna @aparnagray]

Check out the latest in https://t.co/oSaA95V1cq, where @dotdigital Regional Director of APAC, @RohanLock, details five ways retailers can remain proactive and connect with customers during these unprecedented times.

https://t.co/vryNzSWXiM

#businesscontinuity #emailmarketing

[Dotdigital @dotdigital]

Great first day at @InsideRetaiLive Melbourne, with our partners @GetShippit and Convert Digital. Looking forward to another stellar day tomorrow! Stop by our booth to meet the team - we'll be here all day. #InsideRetailLive @InsideRetailau #marketingautomation #ecommerce

[Aparna @aparnagray]

#KiaTennis Took Rafa for a spin. I feel like I need to teach him about seat belt safety. LOL! @RafaelNadal @Kia_Motors @AustralianOpen_ #AustralianOpen2020 https://t.co/hKbe5DVBoj

[Aparna @aparnagray]

https://t.co/rVRMOUjX6r: Kobe Bryant dies in helicopter crash aged 41.
https://t.co/mvruWEazU9

via @GoogleNews

😱😭😱😭

[Dotdigital @dotdigital]

Retailers, looking for last minute ideas to boost those #Christmas sales? Some great tips to get the most out of this #holidayseason, with comments from our Head of Marketing in APAC, @aparnagray, @NicholasK71, @magento, @CathyJ, @PayPal. Via @Which50
https://t.co/qgClcsuXnn