Wife, daughter & niece booked on @AlaskaAir CLE→SEA. Got confirmation & check-in for 7AM. At airport told they’re on American via JFK. Alaska CLE staff dismissive. No notice, no help. Bags paid twice. System still seems broken. They now won’t arrive until after 8PM.
@AmericanAir@edbuehler10 Unfortunately, this is becoming more common. Same thing happened to me in MIA two weeks ago. Sent everyone to get a hotel only to say they don’t have any. Weather I understand but the maintenance issues are out of control.