Fiona Murray

[Fiona Murray @apigron]

@British_Airways 8 weeks and counting… no response. What’s going on? We’re waiting on refunds we were promised at the desk!

[Fiona Murray @apigron]

@British_Airways club world experience. Inoperable chair, staff nonstop swearing loudly about customers in the galley, crashing crockery & cutlery, talking over and repeatedly waking sleeping passengers. Misplaced bags. Is this standard?

[Fiona Murray @apigron]

@British_Airways 4 weeks and counting… no response to my complaint about aggressive behaviour onboard. somehow I’m still surprised by @British_Airways customer service #clubworld

[Fiona Murray @apigron]

@British_Airways 14 days and no response- what’s the BA SLA for complaints?

[Fiona Murray @apigron]

@British_Airways This was the floor right after takeoff after a steward started throwing his rubbish and crisps!?!?

[Fiona Murray @apigron]

@British_Airways What’s the best way to get in contact with someone not anonymous at BA. I think it’s important training that club world stewards do not swear at and about their passengers. Someone had asked for milk and was called a “f****”

[Fiona Murray @apigron]

@British_Airways club world experience. Inoperable chair, staff nonstop swearing loudly about customers in the galley, crashing crockery & cutlery, talking over and repeatedly waking sleeping passengers. Misplaced bags. Is this standard?

[Melissa Murray @MissaJMurray]

@SingaporeAir Shocked you damaged my luggage beyond use or repair and have only offered £15 AND you want to take it away!? No Luggage #agreatwaytofly#SIAcares

[Fiona Murray @apigron]

@MissaJMurray @SingaporeAir 😮😮😮😮

[Fiona Murray @apigron]

@FinnairHelps My DM was ignored now too... is this going to continue?

[Fiona Murray @apigron]

@Finnair 2 months and no customer service response or reply, really!?! #farce

[CNN @CNN]

In @FareedZakaria’s take this week, he explains the significance of China signaling that it now sees itself as the world's other superpower.