Raymond Tang

[Raymond Tang @apolloipsum]

Following up on my previous post about @RoyalMail losing 90+ 24 HR tracked parcels:

The escalation team informed me that they investigated the issue, and the operations manager at Swansea Delivery Office concluded that I did not send any parcels on the Wednesday in question. They claim they did not "receive" the parcels, despite both verbal and text message confirmation from the Royal Mail worker at the reception who took in my parcels, confirming they were received and sent to distribution.

As a result, I am being denied compensation. Royal Mail is falsely claiming that I did not bring in over 90 parcels that day, despite clear evidence and witnesses to the contrary. I am still resending orders and have suffered an estimated £3,000 loss due to their error, with no accountability on their part.

Please see the attached images showing the outcome of my compensation escalation and evidence that my parcels were indeed confirmed to have been brought into the sorting office, only to mysteriously go missing afterward.

I’d greatly appreciate any support—whether it’s by simply viewing this post, sharing it, or reposting. Let’s work together to ensure this doesn’t happen to other small businesses in the future!
@_royalmailhelp_ @RoyalMail

[Raymond Tang @apolloipsum]

Following up on my previous post about @RoyalMail losing 90+ 24 HR tracked parcels:

The escalation team informed me that they investigated the issue, and the operations manager at Swansea Delivery Office concluded that I did not send any parcels on the Wednesday in question. They claim they did not "receive" the parcels, despite both verbal and text message confirmation from the Royal Mail worker at the reception who took in my parcels, confirming they were received and sent to distribution.

As a result, I am being denied compensation. Royal Mail is falsely claiming that I did not bring in over 90 parcels that day, despite clear evidence and witnesses to the contrary. I am still resending orders and have suffered an estimated £3,000 loss due to their error, with no accountability on their part.

Please see the attached images showing the outcome of my compensation escalation and evidence that my parcels were indeed confirmed to have been brought into the sorting office, only to mysteriously go missing afterward.

I’d greatly appreciate any support—whether it’s by simply viewing this post, sharing it, or reposting. Let’s work together to ensure this doesn’t happen to other small businesses in the future!
@_royalmailhelp_ @RoyalMail

[Raymond Tang @apolloipsum]

Following up on my previous post about @RoyalMail losing 90+ 24 HR tracked parcels:

The escalation team informed me that they investigated the issue, and the operations manager at Swansea Delivery Office concluded that I did not send any parcels on the Wednesday in question. They claim they did not "receive" the parcels, despite both verbal and text message confirmation from the Royal Mail worker at the reception who took in my parcels, confirming they were received and sent to distribution.

As a result, I am being denied compensation. Royal Mail is falsely claiming that I did not bring in over 90 parcels that day, despite clear evidence and witnesses to the contrary. I am still resending orders and have suffered an estimated £3,000 loss due to their error, with no accountability on their part.

Please see the attached images showing the outcome of my compensation escalation and evidence that my parcels were indeed confirmed to have been brought into the sorting office, only to mysteriously go missing afterward.

I’d greatly appreciate any support—whether it’s by simply viewing this post, sharing it, or reposting. Let’s work together to ensure this doesn’t happen to other small businesses in the future!
@_royalmailhelp_ @RoyalMail

[Raymond Tang @apolloipsum]

Following up on my previous post about @RoyalMail losing 90+ 24 HR tracked parcels:

The escalation team informed me that they investigated the issue, and the operations manager at Swansea Delivery Office concluded that I did not send any parcels on the Wednesday in question. They claim they did not "receive" the parcels, despite both verbal and text message confirmation from the Royal Mail worker at the reception who took in my parcels, confirming they were received and sent to distribution.

As a result, I am being denied compensation. Royal Mail is falsely claiming that I did not bring in over 90 parcels that day, despite clear evidence and witnesses to the contrary. I am still resending orders and have suffered an estimated £3,000 loss due to their error, with no accountability on their part.

Please see the attached images showing the outcome of my compensation escalation and evidence that my parcels were indeed confirmed to have been brought into the sorting office, only to mysteriously go missing afterward.

I’d greatly appreciate any support—whether it’s by simply viewing this post, sharing it, or reposting. Let’s work together to ensure this doesn’t happen to other small businesses in the future!
@_royalmailhelp_ @RoyalMail

[Raymond Tang @apolloipsum]

Following up on my previous post about @RoyalMail losing 90+ 24 HR tracked parcels:

The escalation team informed me that they investigated the issue, and the operations manager at Swansea Delivery Office concluded that I did not send any parcels on the Wednesday in question. They claim they did not "receive" the parcels, despite both verbal and text message confirmation from the Royal Mail worker at the reception who took in my parcels, confirming they were received and sent to distribution.

As a result, I am being denied compensation. Royal Mail is falsely claiming that I did not bring in over 90 parcels that day, despite clear evidence and witnesses to the contrary. I am still resending orders and have suffered an estimated £3,000 loss due to their error, with no accountability on their part.

Please see the attached images showing the outcome of my compensation escalation and evidence that my parcels were indeed confirmed to have been brought into the sorting office, only to mysteriously go missing afterward.

I’d greatly appreciate any support—whether it’s by simply viewing this post, sharing it, or reposting. Let’s work together to ensure this doesn’t happen to other small businesses in the future!
@_royalmailhelp_ @RoyalMail

[Raymond Tang @apolloipsum]

If you're a small business relying on @RoyalMail, please read this—it could save you from a nightmare.

Last Wednesday, I lost over 90 orders sent via 24-hour tracking. For a small business, even one or two missing orders can hurt—but losing 90+ is catastrophic. I had to resend every order at my own cost, with no compensation from Royal Mail.

When I went to the Swansea delivery office, I was told they hadn’t seen any of my parcels. These were 90+ large parcels, loaded onto four metal trolleys—it’s hard to imagine them just disappearing. Worse, the parcels were never scanned upon delivery, as promised. I later learned their scanner was faulty, causing the tracking to say, “still expected from the dispatcher,” even though I had delivered them.

The total financial loss was around £2,500, including ingredients, postage, and labor—not to mention issuing refunds. This delay also means some customers might not receive their orders in time for Christmas. Despite all this, Royal Mail refused to take responsibility or compensate me, claiming there wasn’t enough evidence the parcels were lost, even though their faulty scanner caused the problem. I didn’t receive so much as an apology.

To make matters worse, the manager of the Swansea delivery office admitted their “poor scanning compliance,” but I was the one left to deal with the consequences.

As a small business owner, I rarely complain—I understand mistakes happen, and I try to work around them. But this was the last straw. I’ve been a loyal customer for six years, but this level of negligence has left me struggling to recover, and I desperately need support to prevent further losses.

To help other businesses avoid the same fate, here’s what I’ve learned:

1) Always ensure your parcels are scanned upon delivery or collection.

2) Get a receipt or proof that your parcels were received.

3) Even if you’ve been a loyal customer for years, don’t assume Royal Mail will have your back when things go wrong.

I’m sharing this in the hope it helps someone else avoid this nightmare. Please protect yourself and your business.

@RoyalMail Any updates would be greatly appreciated. I’ve already contacted customer service, and they assured me the escalation team would call back within 24 hours—it’s now been nearly a week.

I have all the evidence: tracking numbers for my customers’ missing parcels, receipts of purchase, and there is CCTV footage showing me delivering the orders on Wednesday morning (11/12/24), as well as photos the night before of the parcels that went missing.

This is a long shot, but I thought I give this a try to get some spport.

[Raymond Tang @apolloipsum]

If you're a small business relying on @RoyalMail, please read this—it could save you from a nightmare.

Last Wednesday, I lost over 90 orders sent via 24-hour tracking. For a small business, even one or two missing orders can hurt—but losing 90+ is catastrophic. I had to resend every order at my own cost, with no compensation from Royal Mail.

When I went to the Swansea delivery office, I was told they hadn’t seen any of my parcels. These were 90+ large parcels, loaded onto four metal trolleys—it’s hard to imagine them just disappearing. Worse, the parcels were never scanned upon delivery, as promised. I later learned their scanner was faulty, causing the tracking to say, “still expected from the dispatcher,” even though I had delivered them.

The total financial loss was around £2,500, including ingredients, postage, and labor—not to mention issuing refunds. This delay also means some customers might not receive their orders in time for Christmas. Despite all this, Royal Mail refused to take responsibility or compensate me, claiming there wasn’t enough evidence the parcels were lost, even though their faulty scanner caused the problem. I didn’t receive so much as an apology.

To make matters worse, the manager of the Swansea delivery office admitted their “poor scanning compliance,” but I was the one left to deal with the consequences.

As a small business owner, I rarely complain—I understand mistakes happen, and I try to work around them. But this was the last straw. I’ve been a loyal customer for six years, but this level of negligence has left me struggling to recover, and I desperately need support to prevent further losses.

To help other businesses avoid the same fate, here’s what I’ve learned:

1) Always ensure your parcels are scanned upon delivery or collection.

2) Get a receipt or proof that your parcels were received.

3) Even if you’ve been a loyal customer for years, don’t assume Royal Mail will have your back when things go wrong.

I’m sharing this in the hope it helps someone else avoid this nightmare. Please protect yourself and your business.

@RoyalMail Any updates would be greatly appreciated. I’ve already contacted customer service, and they assured me the escalation team would call back within 24 hours—it’s now been nearly a week.

I have all the evidence: tracking numbers for my customers’ missing parcels, receipts of purchase, and there is CCTV footage showing me delivering the orders on Wednesday morning (11/12/24), as well as photos the night before of the parcels that went missing.

This is a long shot, but I thought I give this a try to get some spport.

[Raymond Tang @apolloipsum]

If you're a small business relying on @RoyalMail, please read this—it could save you from a nightmare.

Last Wednesday, I lost over 90 orders sent via 24-hour tracking. For a small business, even one or two missing orders can hurt—but losing 90+ is catastrophic. I had to resend every order at my own cost, with no compensation from Royal Mail.

When I went to the Swansea delivery office, I was told they hadn’t seen any of my parcels. These were 90+ large parcels, loaded onto four metal trolleys—it’s hard to imagine them just disappearing. Worse, the parcels were never scanned upon delivery, as promised. I later learned their scanner was faulty, causing the tracking to say, “still expected from the dispatcher,” even though I had delivered them.

The total financial loss was around £2,500, including ingredients, postage, and labor—not to mention issuing refunds. This delay also means some customers might not receive their orders in time for Christmas. Despite all this, Royal Mail refused to take responsibility or compensate me, claiming there wasn’t enough evidence the parcels were lost, even though their faulty scanner caused the problem. I didn’t receive so much as an apology.

To make matters worse, the manager of the Swansea delivery office admitted their “poor scanning compliance,” but I was the one left to deal with the consequences.

As a small business owner, I rarely complain—I understand mistakes happen, and I try to work around them. But this was the last straw. I’ve been a loyal customer for six years, but this level of negligence has left me struggling to recover, and I desperately need support to prevent further losses.

To help other businesses avoid the same fate, here’s what I’ve learned:

1) Always ensure your parcels are scanned upon delivery or collection.

2) Get a receipt or proof that your parcels were received.

3) Even if you’ve been a loyal customer for years, don’t assume Royal Mail will have your back when things go wrong.

I’m sharing this in the hope it helps someone else avoid this nightmare. Please protect yourself and your business.

@RoyalMail Any updates would be greatly appreciated. I’ve already contacted customer service, and they assured me the escalation team would call back within 24 hours—it’s now been nearly a week.

I have all the evidence: tracking numbers for my customers’ missing parcels, receipts of purchase, and there is CCTV footage showing me delivering the orders on Wednesday morning (11/12/24), as well as photos the night before of the parcels that went missing.

This is a long shot, but I thought I give this a try to get some spport.

[Raymond Tang @apolloipsum]

If you're a small business relying on @RoyalMail, please read this—it could save you from a nightmare.

Last Wednesday, I lost over 90 orders sent via 24-hour tracking. For a small business, even one or two missing orders can hurt—but losing 90+ is catastrophic. I had to resend every order at my own cost, with no compensation from Royal Mail.

When I went to the Swansea delivery office, I was told they hadn’t seen any of my parcels. These were 90+ large parcels, loaded onto four metal trolleys—it’s hard to imagine them just disappearing. Worse, the parcels were never scanned upon delivery, as promised. I later learned their scanner was faulty, causing the tracking to say, “still expected from the dispatcher,” even though I had delivered them.

The total financial loss was around £2,500, including ingredients, postage, and labor—not to mention issuing refunds. This delay also means some customers might not receive their orders in time for Christmas. Despite all this, Royal Mail refused to take responsibility or compensate me, claiming there wasn’t enough evidence the parcels were lost, even though their faulty scanner caused the problem. I didn’t receive so much as an apology.

To make matters worse, the manager of the Swansea delivery office admitted their “poor scanning compliance,” but I was the one left to deal with the consequences.

As a small business owner, I rarely complain—I understand mistakes happen, and I try to work around them. But this was the last straw. I’ve been a loyal customer for six years, but this level of negligence has left me struggling to recover, and I desperately need support to prevent further losses.

To help other businesses avoid the same fate, here’s what I’ve learned:

1) Always ensure your parcels are scanned upon delivery or collection.

2) Get a receipt or proof that your parcels were received.

3) Even if you’ve been a loyal customer for years, don’t assume Royal Mail will have your back when things go wrong.

I’m sharing this in the hope it helps someone else avoid this nightmare. Please protect yourself and your business.

@RoyalMail Any updates would be greatly appreciated. I’ve already contacted customer service, and they assured me the escalation team would call back within 24 hours—it’s now been nearly a week.

I have all the evidence: tracking numbers for my customers’ missing parcels, receipts of purchase, and there is CCTV footage showing me delivering the orders on Wednesday morning (11/12/24), as well as photos the night before of the parcels that went missing.

This is a long shot, but I thought I give this a try to get some spport.

[Raymond Tang @apolloipsum]

If you're a small business relying on @RoyalMail, please read this—it could save you from a nightmare.

Last Wednesday, I lost over 90 orders sent via 24-hour tracking. For a small business, even one or two missing orders can hurt—but losing 90+ is catastrophic. I had to resend every order at my own cost, with no compensation from Royal Mail.

When I went to the Swansea delivery office, I was told they hadn’t seen any of my parcels. These were 90+ large parcels, loaded onto four metal trolleys—it’s hard to imagine them just disappearing. Worse, the parcels were never scanned upon delivery, as promised. I later learned their scanner was faulty, causing the tracking to say, “still expected from the dispatcher,” even though I had delivered them.

The total financial loss was around £2,500, including ingredients, postage, and labor—not to mention issuing refunds. This delay also means some customers might not receive their orders in time for Christmas. Despite all this, Royal Mail refused to take responsibility or compensate me, claiming there wasn’t enough evidence the parcels were lost, even though their faulty scanner caused the problem. I didn’t receive so much as an apology.

To make matters worse, the manager of the Swansea delivery office admitted their “poor scanning compliance,” but I was the one left to deal with the consequences.

As a small business owner, I rarely complain—I understand mistakes happen, and I try to work around them. But this was the last straw. I’ve been a loyal customer for six years, but this level of negligence has left me struggling to recover, and I desperately need support to prevent further losses.

To help other businesses avoid the same fate, here’s what I’ve learned:

1) Always ensure your parcels are scanned upon delivery or collection.

2) Get a receipt or proof that your parcels were received.

3) Even if you’ve been a loyal customer for years, don’t assume Royal Mail will have your back when things go wrong.

I’m sharing this in the hope it helps someone else avoid this nightmare. Please protect yourself and your business.

@RoyalMail Any updates would be greatly appreciated. I’ve already contacted customer service, and they assured me the escalation team would call back within 24 hours—it’s now been nearly a week.

I have all the evidence: tracking numbers for my customers’ missing parcels, receipts of purchase, and there is CCTV footage showing me delivering the orders on Wednesday morning (11/12/24), as well as photos the night before of the parcels that went missing.

This is a long shot, but I thought I give this a try to get some spport.

[Raymond Tang @apolloipsum]

If you're a small business relying on @RoyalMail, please read this—it could save you from a nightmare.

Last Wednesday, I lost over 90 orders sent via 24-hour tracking. For a small business, even one or two missing orders can hurt—but losing 90+ is catastrophic. I had to resend every order at my own cost, with no compensation from Royal Mail.

When I went to the Swansea delivery office, I was told they hadn’t seen any of my parcels. These were 90+ large parcels, loaded onto four metal trolleys—it’s hard to imagine them just disappearing. Worse, the parcels were never scanned upon delivery, as promised. I later learned their scanner was faulty, causing the tracking to say, “still expected from the dispatcher,” even though I had delivered them.

The total financial loss was around £2,500, including ingredients, postage, and labor—not to mention issuing refunds. This delay also means some customers might not receive their orders in time for Christmas. Despite all this, Royal Mail refused to take responsibility or compensate me, claiming there wasn’t enough evidence the parcels were lost, even though their faulty scanner caused the problem. I didn’t receive so much as an apology.

To make matters worse, the manager of the Swansea delivery office admitted their “poor scanning compliance,” but I was the one left to deal with the consequences.

As a small business owner, I rarely complain—I understand mistakes happen, and I try to work around them. But this was the last straw. I’ve been a loyal customer for six years, but this level of negligence has left me struggling to recover, and I desperately need support to prevent further losses.

To help other businesses avoid the same fate, here’s what I’ve learned:

1) Always ensure your parcels are scanned upon delivery or collection.

2) Get a receipt or proof that your parcels were received.

3) Even if you’ve been a loyal customer for years, don’t assume Royal Mail will have your back when things go wrong.

I’m sharing this in the hope it helps someone else avoid this nightmare. Please protect yourself and your business.

@RoyalMail Any updates would be greatly appreciated. I’ve already contacted customer service, and they assured me the escalation team would call back within 24 hours—it’s now been nearly a week.

I have all the evidence: tracking numbers for my customers’ missing parcels, receipts of purchase, and there is CCTV footage showing me delivering the orders on Wednesday morning (11/12/24), as well as photos the night before of the parcels that went missing.

This is a long shot, but I thought I give this a try to get some spport.

[Raymond Tang @apolloipsum]

If you're a small business relying on @RoyalMail, please read this—it could save you from a nightmare.

Last Wednesday, I lost over 90 orders sent via 24-hour tracking. For a small business, even one or two missing orders can hurt—but losing 90+ is catastrophic. I had to resend every order at my own cost, with no compensation from Royal Mail.

When I went to the Swansea delivery office, I was told they hadn’t seen any of my parcels. These were 90+ large parcels, loaded onto four metal trolleys—it’s hard to imagine them just disappearing. Worse, the parcels were never scanned upon delivery, as promised. I later learned their scanner was faulty, causing the tracking to say, “still expected from the dispatcher,” even though I had delivered them.

The total financial loss was around £2,500, including ingredients, postage, and labor—not to mention issuing refunds. This delay also means some customers might not receive their orders in time for Christmas. Despite all this, Royal Mail refused to take responsibility or compensate me, claiming there wasn’t enough evidence the parcels were lost, even though their faulty scanner caused the problem. I didn’t receive so much as an apology.

To make matters worse, the manager of the Swansea delivery office admitted their “poor scanning compliance,” but I was the one left to deal with the consequences.

As a small business owner, I rarely complain—I understand mistakes happen, and I try to work around them. But this was the last straw. I’ve been a loyal customer for six years, but this level of negligence has left me struggling to recover, and I desperately need support to prevent further losses.

To help other businesses avoid the same fate, here’s what I’ve learned:

1) Always ensure your parcels are scanned upon delivery or collection.

2) Get a receipt or proof that your parcels were received.

3) Even if you’ve been a loyal customer for years, don’t assume Royal Mail will have your back when things go wrong.

I’m sharing this in the hope it helps someone else avoid this nightmare. Please protect yourself and your business.

@RoyalMail Any updates would be greatly appreciated. I’ve already contacted customer service, and they assured me the escalation team would call back within 24 hours—it’s now been nearly a week.

I have all the evidence: tracking numbers for my customers’ missing parcels, receipts of purchase, and there is CCTV footage showing me delivering the orders on Wednesday morning (11/12/24), as well as photos the night before of the parcels that went missing.

This is a long shot, but I thought I give this a try to get some spport.

[Raymond Tang @apolloipsum]

If you're a small business relying on @RoyalMail, please read this—it could save you from a nightmare.

Last Wednesday, I lost over 90 orders sent via 24-hour tracking. For a small business, even one or two missing orders can hurt—but losing 90+ is catastrophic. I had to resend every order at my own cost, with no compensation from Royal Mail.

When I went to the Swansea delivery office, I was told they hadn’t seen any of my parcels. These were 90+ large parcels, loaded onto four metal trolleys—it’s hard to imagine them just disappearing. Worse, the parcels were never scanned upon delivery, as promised. I later learned their scanner was faulty, causing the tracking to say, “still expected from the dispatcher,” even though I had delivered them.

The total financial loss was around £2,500, including ingredients, postage, and labor—not to mention issuing refunds. This delay also means some customers might not receive their orders in time for Christmas. Despite all this, Royal Mail refused to take responsibility or compensate me, claiming there wasn’t enough evidence the parcels were lost, even though their faulty scanner caused the problem. I didn’t receive so much as an apology.

To make matters worse, the manager of the Swansea delivery office admitted their “poor scanning compliance,” but I was the one left to deal with the consequences.

As a small business owner, I rarely complain—I understand mistakes happen, and I try to work around them. But this was the last straw. I’ve been a loyal customer for six years, but this level of negligence has left me struggling to recover, and I desperately need support to prevent further losses.

To help other businesses avoid the same fate, here’s what I’ve learned:

1) Always ensure your parcels are scanned upon delivery or collection.

2) Get a receipt or proof that your parcels were received.

3) Even if you’ve been a loyal customer for years, don’t assume Royal Mail will have your back when things go wrong.

I’m sharing this in the hope it helps someone else avoid this nightmare. Please protect yourself and your business.

@RoyalMail Any updates would be greatly appreciated. I’ve already contacted customer service, and they assured me the escalation team would call back within 24 hours—it’s now been nearly a week.

I have all the evidence: tracking numbers for my customers’ missing parcels, receipts of purchase, and there is CCTV footage showing me delivering the orders on Wednesday morning (11/12/24), as well as photos the night before of the parcels that went missing.

This is a long shot, but I thought I give this a try to get some spport.

[Raymond Tang @apolloipsum]

If you're a small business relying on @RoyalMail, please read this—it could save you from a nightmare.

Last Wednesday, I lost over 90 orders sent via 24-hour tracking. For a small business, even one or two missing orders can hurt—but losing 90+ is catastrophic. I had to resend every order at my own cost, with no compensation from Royal Mail.

When I went to the Swansea delivery office, I was told they hadn’t seen any of my parcels. These were 90+ large parcels, loaded onto four metal trolleys—it’s hard to imagine them just disappearing. Worse, the parcels were never scanned upon delivery, as promised. I later learned their scanner was faulty, causing the tracking to say, “still expected from the dispatcher,” even though I had delivered them.

The total financial loss was around £2,500, including ingredients, postage, and labor—not to mention issuing refunds. This delay also means some customers might not receive their orders in time for Christmas. Despite all this, Royal Mail refused to take responsibility or compensate me, claiming there wasn’t enough evidence the parcels were lost, even though their faulty scanner caused the problem. I didn’t receive so much as an apology.

To make matters worse, the manager of the Swansea delivery office admitted their “poor scanning compliance,” but I was the one left to deal with the consequences.

As a small business owner, I rarely complain—I understand mistakes happen, and I try to work around them. But this was the last straw. I’ve been a loyal customer for six years, but this level of negligence has left me struggling to recover, and I desperately need support to prevent further losses.

To help other businesses avoid the same fate, here’s what I’ve learned:

1) Always ensure your parcels are scanned upon delivery or collection.

2) Get a receipt or proof that your parcels were received.

3) Even if you’ve been a loyal customer for years, don’t assume Royal Mail will have your back when things go wrong.

I’m sharing this in the hope it helps someone else avoid this nightmare. Please protect yourself and your business.

@RoyalMail Any updates would be greatly appreciated. I’ve already contacted customer service, and they assured me the escalation team would call back within 24 hours—it’s now been nearly a week.

I have all the evidence: tracking numbers for my customers’ missing parcels, receipts of purchase, and there is CCTV footage showing me delivering the orders on Wednesday morning (11/12/24), as well as photos the night before of the parcels that went missing.

This is a long shot, but I thought I give this a try to get some spport.

[Raymond Tang @apolloipsum]

If you're a small business relying on @RoyalMail, please read this—it could save you from a nightmare.

Last Wednesday, I lost over 90 orders sent via 24-hour tracking. For a small business, even one or two missing orders can hurt—but losing 90+ is catastrophic. I had to resend every order at my own cost, with no compensation from Royal Mail.

When I went to the Swansea delivery office, I was told they hadn’t seen any of my parcels. These were 90+ large parcels, loaded onto four metal trolleys—it’s hard to imagine them just disappearing. Worse, the parcels were never scanned upon delivery, as promised. I later learned their scanner was faulty, causing the tracking to say, “still expected from the dispatcher,” even though I had delivered them.

The total financial loss was around £2,500, including ingredients, postage, and labor—not to mention issuing refunds. This delay also means some customers might not receive their orders in time for Christmas. Despite all this, Royal Mail refused to take responsibility or compensate me, claiming there wasn’t enough evidence the parcels were lost, even though their faulty scanner caused the problem. I didn’t receive so much as an apology.

To make matters worse, the manager of the Swansea delivery office admitted their “poor scanning compliance,” but I was the one left to deal with the consequences.

As a small business owner, I rarely complain—I understand mistakes happen, and I try to work around them. But this was the last straw. I’ve been a loyal customer for six years, but this level of negligence has left me struggling to recover, and I desperately need support to prevent further losses.

To help other businesses avoid the same fate, here’s what I’ve learned:

1) Always ensure your parcels are scanned upon delivery or collection.

2) Get a receipt or proof that your parcels were received.

3) Even if you’ve been a loyal customer for years, don’t assume Royal Mail will have your back when things go wrong.

I’m sharing this in the hope it helps someone else avoid this nightmare. Please protect yourself and your business.

@RoyalMail Any updates would be greatly appreciated. I’ve already contacted customer service, and they assured me the escalation team would call back within 24 hours—it’s now been nearly a week.

I have all the evidence: tracking numbers for my customers’ missing parcels, receipts of purchase, and there is CCTV footage showing me delivering the orders on Wednesday morning (11/12/24), as well as photos the night before of the parcels that went missing.

This is a long shot, but I thought I give this a try to get some spport.

[Raymond Tang @apolloipsum]

If you're a small business relying on @RoyalMail, please read this—it could save you from a nightmare.

Last Wednesday, I lost over 90 orders sent via 24-hour tracking. For a small business, even one or two missing orders can hurt—but losing 90+ is catastrophic. I had to resend every order at my own cost, with no compensation from Royal Mail.

When I went to the Swansea delivery office, I was told they hadn’t seen any of my parcels. These were 90+ large parcels, loaded onto four metal trolleys—it’s hard to imagine them just disappearing. Worse, the parcels were never scanned upon delivery, as promised. I later learned their scanner was faulty, causing the tracking to say, “still expected from the dispatcher,” even though I had delivered them.

The total financial loss was around £2,500, including ingredients, postage, and labor—not to mention issuing refunds. This delay also means some customers might not receive their orders in time for Christmas. Despite all this, Royal Mail refused to take responsibility or compensate me, claiming there wasn’t enough evidence the parcels were lost, even though their faulty scanner caused the problem. I didn’t receive so much as an apology.

To make matters worse, the manager of the Swansea delivery office admitted their “poor scanning compliance,” but I was the one left to deal with the consequences.

As a small business owner, I rarely complain—I understand mistakes happen, and I try to work around them. But this was the last straw. I’ve been a loyal customer for six years, but this level of negligence has left me struggling to recover, and I desperately need support to prevent further losses.

To help other businesses avoid the same fate, here’s what I’ve learned:

1) Always ensure your parcels are scanned upon delivery or collection.

2) Get a receipt or proof that your parcels were received.

3) Even if you’ve been a loyal customer for years, don’t assume Royal Mail will have your back when things go wrong.

I’m sharing this in the hope it helps someone else avoid this nightmare. Please protect yourself and your business.

@RoyalMail Any updates would be greatly appreciated. I’ve already contacted customer service, and they assured me the escalation team would call back within 24 hours—it’s now been nearly a week.

I have all the evidence: tracking numbers for my customers’ missing parcels, receipts of purchase, and there is CCTV footage showing me delivering the orders on Wednesday morning (11/12/24), as well as photos the night before of the parcels that went missing.

This is a long shot, but I thought I give this a try to get some spport.

[Raymond Tang @apolloipsum]

If you're a small business relying on @RoyalMail, please read this—it could save you from a nightmare.

Last Wednesday, I lost over 90 orders sent via 24-hour tracking. For a small business, even one or two missing orders can hurt—but losing 90+ is catastrophic. I had to resend every order at my own cost, with no compensation from Royal Mail.

When I went to the Swansea delivery office, I was told they hadn’t seen any of my parcels. These were 90+ large parcels, loaded onto four metal trolleys—it’s hard to imagine them just disappearing. Worse, the parcels were never scanned upon delivery, as promised. I later learned their scanner was faulty, causing the tracking to say, “still expected from the dispatcher,” even though I had delivered them.

The total financial loss was around £2,500, including ingredients, postage, and labor—not to mention issuing refunds. This delay also means some customers might not receive their orders in time for Christmas. Despite all this, Royal Mail refused to take responsibility or compensate me, claiming there wasn’t enough evidence the parcels were lost, even though their faulty scanner caused the problem. I didn’t receive so much as an apology.

To make matters worse, the manager of the Swansea delivery office admitted their “poor scanning compliance,” but I was the one left to deal with the consequences.

As a small business owner, I rarely complain—I understand mistakes happen, and I try to work around them. But this was the last straw. I’ve been a loyal customer for six years, but this level of negligence has left me struggling to recover, and I desperately need support to prevent further losses.

To help other businesses avoid the same fate, here’s what I’ve learned:

1) Always ensure your parcels are scanned upon delivery or collection.

2) Get a receipt or proof that your parcels were received.

3) Even if you’ve been a loyal customer for years, don’t assume Royal Mail will have your back when things go wrong.

I’m sharing this in the hope it helps someone else avoid this nightmare. Please protect yourself and your business.

@RoyalMail Any updates would be greatly appreciated. I’ve already contacted customer service, and they assured me the escalation team would call back within 24 hours—it’s now been nearly a week.

I have all the evidence: tracking numbers for my customers’ missing parcels, receipts of purchase, and there is CCTV footage showing me delivering the orders on Wednesday morning (11/12/24), as well as photos the night before of the parcels that went missing.

This is a long shot, but I thought I give this a try to get some spport.

[Raymond Tang @apolloipsum]

If you're a small business relying on @RoyalMail, please read this—it could save you from a nightmare.

Last Wednesday, I lost over 90 orders sent via 24-hour tracking. For a small business, even one or two missing orders can hurt—but losing 90+ is catastrophic. I had to resend every order at my own cost, with no compensation from Royal Mail.

When I went to the Swansea delivery office, I was told they hadn’t seen any of my parcels. These were 90+ large parcels, loaded onto four metal trolleys—it’s hard to imagine them just disappearing. Worse, the parcels were never scanned upon delivery, as promised. I later learned their scanner was faulty, causing the tracking to say, “still expected from the dispatcher,” even though I had delivered them.

The total financial loss was around £2,500, including ingredients, postage, and labor—not to mention issuing refunds. This delay also means some customers might not receive their orders in time for Christmas. Despite all this, Royal Mail refused to take responsibility or compensate me, claiming there wasn’t enough evidence the parcels were lost, even though their faulty scanner caused the problem. I didn’t receive so much as an apology.

To make matters worse, the manager of the Swansea delivery office admitted their “poor scanning compliance,” but I was the one left to deal with the consequences.

As a small business owner, I rarely complain—I understand mistakes happen, and I try to work around them. But this was the last straw. I’ve been a loyal customer for six years, but this level of negligence has left me struggling to recover, and I desperately need support to prevent further losses.

To help other businesses avoid the same fate, here’s what I’ve learned:

1) Always ensure your parcels are scanned upon delivery or collection.

2) Get a receipt or proof that your parcels were received.

3) Even if you’ve been a loyal customer for years, don’t assume Royal Mail will have your back when things go wrong.

I’m sharing this in the hope it helps someone else avoid this nightmare. Please protect yourself and your business.

@RoyalMail Any updates would be greatly appreciated. I’ve already contacted customer service, and they assured me the escalation team would call back within 24 hours—it’s now been nearly a week.

I have all the evidence: tracking numbers for my customers’ missing parcels, receipts of purchase, and there is CCTV footage showing me delivering the orders on Wednesday morning (11/12/24), as well as photos the night before of the parcels that went missing.

This is a long shot, but I thought I give this a try to get some spport.

[Raymond Tang @apolloipsum]

If you're a small business relying on @RoyalMail, please read this—it could save you from a nightmare.

Last Wednesday, I lost over 90 orders sent via 24-hour tracking. For a small business, even one or two missing orders can hurt—but losing 90+ is catastrophic. I had to resend every order at my own cost, with no compensation from Royal Mail.

When I went to the Swansea delivery office, I was told they hadn’t seen any of my parcels. These were 90+ large parcels, loaded onto four metal trolleys—it’s hard to imagine them just disappearing. Worse, the parcels were never scanned upon delivery, as promised. I later learned their scanner was faulty, causing the tracking to say, “still expected from the dispatcher,” even though I had delivered them.

The total financial loss was around £2,500, including ingredients, postage, and labor—not to mention issuing refunds. This delay also means some customers might not receive their orders in time for Christmas. Despite all this, Royal Mail refused to take responsibility or compensate me, claiming there wasn’t enough evidence the parcels were lost, even though their faulty scanner caused the problem. I didn’t receive so much as an apology.

To make matters worse, the manager of the Swansea delivery office admitted their “poor scanning compliance,” but I was the one left to deal with the consequences.

As a small business owner, I rarely complain—I understand mistakes happen, and I try to work around them. But this was the last straw. I’ve been a loyal customer for six years, but this level of negligence has left me struggling to recover, and I desperately need support to prevent further losses.

To help other businesses avoid the same fate, here’s what I’ve learned:

1) Always ensure your parcels are scanned upon delivery or collection.

2) Get a receipt or proof that your parcels were received.

3) Even if you’ve been a loyal customer for years, don’t assume Royal Mail will have your back when things go wrong.

I’m sharing this in the hope it helps someone else avoid this nightmare. Please protect yourself and your business.

@RoyalMail Any updates would be greatly appreciated. I’ve already contacted customer service, and they assured me the escalation team would call back within 24 hours—it’s now been nearly a week.

I have all the evidence: tracking numbers for my customers’ missing parcels, receipts of purchase, and there is CCTV footage showing me delivering the orders on Wednesday morning (11/12/24), as well as photos the night before of the parcels that went missing.

This is a long shot, but I thought I give this a try to get some spport.

[Raymond Tang @apolloipsum]

If you're a small business relying on @RoyalMail, please read this—it could save you from a nightmare.

Last Wednesday, I lost over 90 orders sent via 24-hour tracking. For a small business, even one or two missing orders can hurt—but losing 90+ is catastrophic. I had to resend every order at my own cost, with no compensation from Royal Mail.

When I went to the Swansea delivery office, I was told they hadn’t seen any of my parcels. These were 90+ large parcels, loaded onto four metal trolleys—it’s hard to imagine them just disappearing. Worse, the parcels were never scanned upon delivery, as promised. I later learned their scanner was faulty, causing the tracking to say, “still expected from the dispatcher,” even though I had delivered them.

The total financial loss was around £2,500, including ingredients, postage, and labor—not to mention issuing refunds. This delay also means some customers might not receive their orders in time for Christmas. Despite all this, Royal Mail refused to take responsibility or compensate me, claiming there wasn’t enough evidence the parcels were lost, even though their faulty scanner caused the problem. I didn’t receive so much as an apology.

To make matters worse, the manager of the Swansea delivery office admitted their “poor scanning compliance,” but I was the one left to deal with the consequences.

As a small business owner, I rarely complain—I understand mistakes happen, and I try to work around them. But this was the last straw. I’ve been a loyal customer for six years, but this level of negligence has left me struggling to recover, and I desperately need support to prevent further losses.

To help other businesses avoid the same fate, here’s what I’ve learned:

1) Always ensure your parcels are scanned upon delivery or collection.

2) Get a receipt or proof that your parcels were received.

3) Even if you’ve been a loyal customer for years, don’t assume Royal Mail will have your back when things go wrong.

I’m sharing this in the hope it helps someone else avoid this nightmare. Please protect yourself and your business.

@RoyalMail Any updates would be greatly appreciated. I’ve already contacted customer service, and they assured me the escalation team would call back within 24 hours—it’s now been nearly a week.

I have all the evidence: tracking numbers for my customers’ missing parcels, receipts of purchase, and there is CCTV footage showing me delivering the orders on Wednesday morning (11/12/24), as well as photos the night before of the parcels that went missing.

This is a long shot, but I thought I give this a try to get some spport.