aparna verma

[aparna verma @aps29]

Yet again bad quality bananas from @bigbasket_com after being promised just 20 days back that it would never be a cause of complaint again! Moreover they charged me for variable weight but when the refund came the variable weight monies weren’t given. Uff

[aparna verma @aps29]

@AmazonHelp Have sent a DM. Placing an order with @amazonIN & going around looking for it with security and following up with customer service is a job in itself. It takes you guys such a long time for resolution? Just put delivery guy on a concall and sort it out!

[aparna verma @aps29]

@amazonIN your delivery is pathetic the last couple of orders I’ve recd message saying package delivered, but I haven’t received it. Following up with your customer service is a nightmare! Cos of this pathetic service my sister has stopped ordering from you.

[aparna verma @aps29]

@amitmalviya Stop deflecting from current issues. And if we want to discuss the past let’s go few more years ago when you’ll were subservient to the British and rejected to participate in the independence struggle! History will not be kind to you’ll for sure!

[aparna verma @aps29]

Following up with @bigbasket_com since yesterday for a return pickup. The unprofessional team has not responded yet! Such terrible customer service

[aparna verma @aps29]

@bigbasket_com The complaint was raised around 3:30/4 pm yesterday, today it’s 11 am, nor has anyone called, nor has my complaint been resolved! Disappointing customer support! I wonder which organisation takes so much time to resolve a complaint. Terrible

[aparna verma @aps29]

@bigbasket_com It’s a blatant lie, I have no missed call from any number!

[aparna verma @aps29]

@bigbasket_com I’d requested for a return pickup which was scheduled between 12-3 today. 1 hour later no update when it will be picked up, call centre can’t give any update nor can they tell me by when the ops team will call back. Great customer service!

[aparna verma @aps29]

@bigbasket_com What is “some time”. Seriously how much time does it take to find out why the return hasn’t been picked up 6 hours after the scheduled time??? Just lame excuses from a terrible team! Please refund my money

[aparna verma @aps29]

@bigbasket_com No one has even bothered to call & address the issue, what sort of customer support is this??????

[aparna verma @aps29]

@bigbasket_com The return was to be picked up by 3pm, its 9pm now, I flagged this around 4pm, till now you guys haven’t reached to the root of what’s happening, terrible customer support @bigbasket_com

[aparna verma @aps29]

@bigbasket_com You’ll can reach out whenever you’ll find time to address a customer’s concern, I’m only saying I have to step out at 5 and I will whether your team picks up the return or not, & I will demand my refund since the fault is at your end!

[aparna verma @aps29]

@bigbasket_com Still no time frame! Ambiguity

[aparna verma @aps29]

@bigbasket_com Let’s see how many hours it will take you’ll to work this out on priority!

[aparna verma @aps29]

@bigbasket_com Again an ambiguous response. Don’t understand shortly, asap, soon as time frame. I’ve got to step out at 5 & I will be doing so, will not wait for you to reach me “shortly”! You’ll will have to give me my refund as the time isn’t being met by you’ll not me!

[aparna verma @aps29]

@SwiggyCares So I get the same response! Doesn’t matter who you talk to, whether it’s an associate, their senior or their boss, they just parrot the same line, wasting customer’s time by asking to DM! Below is their DM to me & my response to them.

[aparna verma @aps29]

@Swiggy terrible customer care associates, just parrot out a script and are of no help. They will not extend themselves beyond the script to address customer concerns. Waste of time talking to them and the escalation to seniors is same experience!

[aparna verma @aps29]

@SwiggyCares Sure. Be rest assured that if the response is the same as to what I have been told, I will make it public

[aparna verma @aps29]

@SwiggyCares If you have an answer that’s similar to what I have already been told, I don’t want to waste my time in listening to what you’ll will do in the backend. So please let me know or else you can write your response here itself

[aparna verma @aps29]

@SwiggyCares Order #218357743703624 on Thursday Oct 2nd

[aparna verma @aps29]

@SwiggyCares For an order there was a discount applied, I input wrong pin Later at payment the discount was removed Askd @Swiggy to apply, refused saying not possible. Since it’s a platform discount it could’ve been done but associates were stubborn. Bad customer service