Archie Mason

[Archie Mason @archie_mason]

@TheAA_UK Yes, thanks, I managed to speak to the local company who did a brilliant job, both in terms of communication and fixing it.

[Archie Mason @archie_mason]

@TheAA_UK Hi. I’ve reported a breakdown at c6pm. I was originally told someone would be with me at 18:25, then 19:05. It’s now saying 20:35. I’ve got two kids at home and have to back with them (20 mins away) before 8pm. Please can you get someone here asap or LMK what to do?

[Archie Mason @archie_mason]

@britishairways thank you for delivering all of our luggage. I know a lot of work has gone on to achieve this. However, it’s just a shame the final one arrived this evening, 8 days later, on the final day of our hol, and 2 hours after we’d finished packing to go home….

[Archie Mason @archie_mason]

@britishairways a week on from your IT meltdown and the chaos continues. Somehow we still don’t have all of our luggage despite chasing every day of our “holiday”. You’re excelling yourself as a brand, not with customer service but with unbelievable incompetence.

[Archie Mason @archie_mason]

@British_Airways tracker says you’re still trying to locate our bags. Any guidance in just how bad the situation is and which day we might have them? Trying to avoid buying and getting compensation for more essentials but you’re making it difficult

[Archie Mason @archie_mason]

@British_Airways appreciate situation isn’t easy, but do have any guidance on when we will get our luggage? BA0450 LHR to PMI yesterday. Luggage report number PMIBA12222. It includes medical equipment for our disabled son. Need some info. Tks

[Archie Mason @archie_mason]

@British_Airways @mcgt79 @British_Airways. Definition of essential isn’t massively helpful but we’re just taking it each day and buying bare minimum. This is why some sort of guidance on when the situation might be resolved would be useful. Are we likely to get out luggage tomorrow or next week?

[Archie Mason @archie_mason]

@British_Airways Tony - please can you provide some guidance on what is considered acceptable for compensation for lost / delayed baggage. Everything we brought with us was in the hold, we have no clothes other than what we we’re wearing, no toiletries etc. assume can replace these and claim?

[Archie Mason @archie_mason]

@British_Airways Also, there are 3 flights from LHR to PMI today. Why is our luggage not on one of them?

[Archie Mason @archie_mason]

@British_Airways Understood, thanks Tony. Appreciate your reply.

[Archie Mason @archie_mason]

@British_Airways Hi Tony. Thanks, that now working, but still saying luggage hasn’t been located. Appreciate you can’t tell me more about our specific bags but any guidance overall on when all the bags from LHR yesterday will be moving? We need my sons specialist footwear.

[Archie Mason @archie_mason]

@RacingPost Rouge Vif

[Archie Mason @archie_mason]

@virginmedia I’ve tried contacting you but you just hung up after I waited for 1 hour. I tried changing my contract in august, but have heard nothing. Please call me urgently to discuss or I will have no choice but to move to another provider.

[Archie Mason @archie_mason]

@vueling 3 months since you cancelled my flight, and still no resolution and no responses to the emails I have sent. I appreciate the incredibly challenging circumstances but this is really unacceptable. See PM. Please respond ASAP.

[Archie Mason @archie_mason]

Impossible to find the words to properly show our appreciation but THANK YOU so much from Theo!

[Archie Mason @archie_mason]

@MPSTeddington @CityHorses @CityPolice @GreatOrmondSt @CityHorses @CityPolice @MPSTeddington THANK YOU from us all, and especially Theo, for making his lockdown birthday so special. It was a joy to meet PH Trug and PH Buddy and wishing them all the very best with their training.

[Archie Mason @archie_mason]

@vueling Hi. I have got a problem processing a refund following the cancellation of flights with you. I can't get through to anyone on the phone, and also can't submit a request through the form on your website. I've sent you a PM here. Pls could you respond with more info. Tks

[Archie Mason @archie_mason]

@BBCNews @SkyNews @itvnews 2/2 You’re not doing a good enough job. Public service broadcast every hour all weekend to get the message out there. #stopgoingout